LD
Lesego D

1 reviews | Active since Jul 2013

25 Aug 2016, 13:26

No response?? Delayed Feedback??

<p>I submitted my case in Feb this year and its dragged on for forever. I submiited all the other documentation requested from me a month ago, I've sent reminder emails, I've asked for acknowledgement on the emails sent but still no response.</p> <p>I also don't think Janine Schultz/ Adriaan Lombard is being neutral because she's stated that they will not interfer with how the insurer conducts their underwriting process which I think is relevant for the case since it indicates an abuse of authority and prejudice. Also considering that all the evidence used in this case was provided myself and the insurer also failed to provide a report based on their findings. I've detailed my concerns in the emails exchanged and would like to receive a response based on that.</p> <p> </p>

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Replies (1)
Ombudsman for Short Term Insurance
Ombudsman for Short Term Insurance's reply26 Aug 2016, 09:01
Official

Dear Ms Dibocho

We confirm receipt of your correspondence and that the matter has now reached its final stages.

A final decision is being made on the matter and the outcome will be communicated to you in due course. (Should not be more than a week at most). The detailed reasons will also be provided.

Due to confidentiality considerations, the details regarding your matter cannot be discussed on this platform.

We trust that you will find the above in order.

Yours faithfully

Peter Nkhuna

Senior Assistant Ombudsman