No feedback despite multiple calls and emails

I submitted a complaint 05 Feb and have been struggling to get updates. Response from my insurer was shared with me 08 March and I had some feedback that I submitted to the Ombudsman following this. My insurer has since sent another reply which was received around 24 March - I have been calling and emailing since 10 April trying to get access to this response while I wait for a recommendation. I have not received any response from the case administrator Cynthia - who is never available - and nothing from the assistant ombudsman either. I am 8 months into this dispute with my insurer and I did not think I would ever find myself needing to use this platform to hold the Ombudsman accountable.