1 reviews | Active since Oct 2016

22 Nov 2017, 11:00

LTC / D234/17H

Dear Ombudsman, I have sent various emails but for some reason do not get any responses I would like to find out what the status is on the matter? My biggest concern is that I am in possession of the damaged vehicle and I need to sell it as s**** or do something with it as I am still paying it off. My bank has requested me to find out if the ombudsman requires the vehicle for any further investigations. If not they can assist me with selling it.

I am not fami**** with all the OSTI procedures and will therefore be great full for a response.

I hope I wont be penalized for using this platform to make contact as I don't know what else to do.

Many Thanks

0
Replies (2)
Ombudsman for Short Term Insurance
Ombudsman for Short Term Insurance's reply23 Nov 2017, 15:47
Official

Good day

I have referred your query for feedback. You will hear from our office in due course.

Ordinarily we would not require the vehicle.

Also, you are welcome to deal with the vehicle in the manner which will safeguard your rights and interests the best. Please just make sure that you have all the records or documents which may be required to resolve the dispute.

Yours faithfully

Peter Nkhuna

Senior Assistant Ombudsman

's update27 Nov 2017, 12:22
Reviewer Update
Many Thanks for the response and I will then await your feedback. Regards