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Nqabomzi N
1 reviews | Active since Jul 2015
13 Aug 2022, 06:53
Lost watch
I submitted my claim claim for my lost Apple Watch on the 02 August, they requested all the details for the watch and fortunately I still had the box with me. After 2 days they requested membership details of the gym where the incident happened and I gladly gave the details. Seven days later they rejected my claim saying that I shouldn’t have left my watch unattended while taking a shower at the gym. The same FNB who fails to pay for my R4000 watch and yet I still had to trust them with my R550 000 car, my R18500 phone and my household contents. I am cancelling all that and take my business elsewhere.
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Ombudsman for Short Term Insurance's replyOfficial
15 Aug 2022, 12:09Dear Ms Nkwentsha
You could lodge a formal complaint against the insurer for further investigation by our office. An impartial investigation will then follow, for the merits of your dispute to be decided on the available evidence.
To do so online, you could visit: The Ombudsman for Short Term Insurance (osti.co.za) or alternatively, contact *** to be assisted by our contact centre staff.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
You could lodge a formal complaint against the insurer for further investigation by our office. An impartial investigation will then follow, for the merits of your dispute to be decided on the available evidence.
To do so online, you could visit: The Ombudsman for Short Term Insurance (osti.co.za) or alternatively, contact *** to be assisted by our contact centre staff.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Ombudsman for Short Term Insurance's reply15 Aug 2022, 12:09
Official
Dear Ms Nkwentsha
You could lodge a formal complaint against the insurer for further investigation by our office. An impartial investigation will then follow, for the merits of your dispute to be decided on the available evidence.
To do so online, you could visit: The Ombudsman for Short Term Insurance (osti.co.za) or alternatively, contact *** to be assisted by our contact centre staff.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
You could lodge a formal complaint against the insurer for further investigation by our office. An impartial investigation will then follow, for the merits of your dispute to be decided on the available evidence.
To do so online, you could visit: The Ombudsman for Short Term Insurance (osti.co.za) or alternatively, contact *** to be assisted by our contact centre staff.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman