Lack of Communication

I lodged my complaint with the ombudsman on the 13th September 2022 for my claim from the April 2022 floods. Our communication has been mostly on a monthly basis, so within 30 days we get a response from them and then we respond to them. When we call in they say that our complaint is on the last stage and our insurer has responded to them and we're just waiting on them to get back to us and do the final report. The last email we've received from them is on the 9th of November 2022. We have given adequate time for that report and only called on the 5th of January 2023 for an update on our complaint. We have not received any feedback yet and are still awaiting their report (23 February 2023). We have been calling every two weeks for the administrator in the office to send a follow up email. Every time it rains in Durban the damage to our property gets worse. It's going to be one year soon since the floods, with no light on the matter being resolved. My complaint has been escalated and I still failed to get a response as to the progress being made.