1 reviews | Active since Nov 2011
Johan Janse Van Rensburg at Ombudsman for Short Term Insurance does not care at all...
<p>I have sent a complaint to the Ombudsman in October last year already. Nothing has been done to resolve the matter.</p> <p> </p> <p>Marilize Blignaut was the first person to work on my case. She achieved nothing. She promised to get back to me on a weekly basis. She never did.</p> <p> </p> <p>I had to keep tracking my own case.</p> <p> </p> <p>Then out of the blue my case was taken over by a Joanne Sergal. Who a full month ago already said to me that ''Your file is in Mr. Janse Van Rensburg’s office and we are making every effort to try and finalize your complaint.''</p> <p> </p> <p>How long does Mr Janse Van Rensburg keep files on his desk? If the CEO of my company had to find out that I had someone complain about my service months ago and I have not yet even had the decency to call him, then I can kiss my job goodbye.</p> <p> </p> <p>Do people no longer value respect and decency? Am I being unreasonable? </p> <p> </p> <p>I want my matter to get some attention. However Mr Johan Janse Van Rensburg does not seem to care at all.</p> <p> </p> <p>What can be done to escalate this matter? Surely Mr Johan Janse Van Rensburg is not the highest level in The Ombudsman for Short Term Insurance in South Africa?</p> <p> </p> <p>I cannot imagine what is taking so long. And no one is willing to tell me.</p> <p> </p> <p>My file is on his desk. Rotting away.</p> <p> </p> <p>Someone needs to address this service.</p> <p> </p> <p>My name is André Heunis and I can be contacted on ********** or **********
Dear Mr Heunis
I have now had the opportunity to fami****ize myself with your matter.
We received your complaint on 19 October 2016. As I type this response, a decision has already been made and the complainant should receive correspondence communicating same in due course (probably within this week).
Although we could have finalized the matter in a shorter period, the time taken to finalize the matter is within our expected average turn around time of between four and six months.
We also note that there were Christmas holidays in- between, which would have also contributed to some delays.
Your matter involved two insurance companies comparing notes and some involvement of the SAPS which would have rendered it a bit more complex than the average file in our office. As you will also note from the forthcoming correspondence, some of the issues involved are also of a sensitive nature, which may have complicated the communication process.
We regret that our service was not to your satisfaction nonetheless.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Dear Mr Heunis
I have now had the opportunity to fami****ize myself with your matter.
We received your complaint on 19 October 2016. As I type this response, a decision has already been made and the complainant should receive correspondence communicating same in due course (probably within this week).
Although we could have finalized the matter in a shorter period, the time taken to finalize the matter is within our expected average turn around time of between four and six months.
We also note that there were Christmas holidays in- between, which would have also contributed to some delays.
Your matter involved two insurance companies comparing notes and some involvement of the SAPS which would have rendered it a bit more complex than the average file in our office. As you will also note from the forthcoming correspondence, some of the issues involved are also of a sensitive nature, which may have complicated the communication process.
We regret that our service was not to your satisfaction nonetheless.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman