TM
Tsepo M

1 reviews | Active since Jul 2014

04 Oct 2023, 13:36

Internal Department of Insurance compnaies

Just like the other reviews, my experience is that they are biased towards the Insurance companies. They require the most from the customer, there is No Burden of proof for the Insurer. The OSTI goes out of the way and will find every possible loophole to rule in favour of the Insurer. In my case it was evidently clear that there is a bias. Theres a reason why most reviews here are one star

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Replies (1)
Ombudsman for Short Term Insurance
Ombudsman for Short Term Insurance's reply23 Oct 2023, 15:18
Official
Hi Tsepo,

Thank you for your feedback. We do have an escalation process if you are not satisfied with the outcome of your complaint. Please feel free to mail us.

Kind regards,
Marilize