INSURANCE **** AND ***** by Hollard!!!

Hi there. I have given you a 5 star rating because I am hoping that you will assist us against Hollard who have grossly and negligently mishandled a claim put in 4 weeks ago.

Top of mind for me is how is Hollard even allowed to continue being an insurer when they use LEARNERS to handle customer claim and these LEARNERS get everything wrong and the customer is the one who is made to pay wfor this incompetence.

More than 3 weeks after paying excess, no replacement device has been sent, even though a message was sent to say the claim is approved and a replacement device will be issued.

After calling and fighting them with Hollard everyday over these weeks, they have the audacity to reply today with a ridiculous replacement offer. We had insured an iPhone for the amount of R8000, which was already below the value of the phone. They come back today with only Android devices as replacements and only on one particular network.

My fiancé has been an iPhone user for more that 10 years along with Cell C. How can replacing her device with an android phone and forcing her to change to Vodacom be FAIR?? Isn't the whole point of insurance to make one WHOLE?? How is forcing a customer to change networks and phone preference, making her WHOLE??

And on top of that, the replacement phones suggested aren't even worth the insured R8000. Surely this is *******? How can we pay premiums calculated based on R8000 cover and then be offered devices that cost less than said insured value??

Please assist guys. We have run out of options and we're hoping you can stop this INSURANCE **** run by Hollard