Insurance complaint not resolved.

Dear Ombudsman

Attention: Ayanda Mazwi

Thank you for your response on the previous complaint.

Please note that I have been patient and I do respect the ombudsman process. Even though I have payed 8 installments to a vehicle I am no longer enjoying.

The challenge is that the relevant assistance ombudsman has completely stopped updating me on my complaint, however on her latest email she wrote "I will accordingly keep you updated". Which I appreciated.

On her latest update, she gave the insurer 5 days to investigate, which has lapsed a long time ago and I was expecting an update from her as she has stated on email.

All I would appreciate knowing is what we waiting for and how long we need to wait for it. That the type of information I have been receiving from her and for an unknown reason she has stopped.

Unfortunately the only platform which I receive comprehensive feedback from is hellopeter, even though I would have preferred to communicate to your office directly.

If you may, please share your email address or direct telephone number, so that I can communicate with you privately.

Kind Regards Philani Mabaso ********** 876 **********