Ignoring e-mails.

After submitting a complaint to the Ombudsman's in July and waiting for a response until September, where I decided to enquire about the status of the complaint I was advised that the case was closed!!! I sent them proof of emails that outline my request for the matter to be investigated. No apology, and an email informing me that my matter will be investigated. Approximately 2 months later this is all I get! Pathetic!!!