Frustrated

It's now June 2015 and my case is still on with Anderson Insurance Underwriters. What I don't get is that Anderson had finally made an offer which they wanted to deduct a certain amount of money e.g excess waiver etc which I turned back to Ombudsman as I am not happy with that because I have already paid for all that they want to deduct. Which means they will be taking double from me. I even sent proof. This was after the Ombudsman advised me to take the offer which I was ready to do up until they wanted to deduct from that offer. I now understand that the person who the Ombudsman was dealing with from Anderson has resigned and that they have assigned someone new who will be taking over and starting from scratch. I wish you could seriously investigate these people. They are ****** and they lie a lot. They are even good at making up stories and people's names. Go into their Hellopeter page and check how frustrated people are. It's now 3 years dealing with them... How so?All the proof is there... why is it taking this long? I also believe it's time they get exposed. These people stole their own courtesy to frustrate me and did a whole lot... thanks to the survelliance cameras...