Feedback
<p>I would really appreciate getting feedback from the Ombudsman regarding my complaint. I last received correspondence from Jolene on 25 Jan 2017 that my technical report had been sent to the insurer. I then requested feedback by email on 29 March from Jolene to no avail. I called again today and the call wasn’t answered but I left a recorded message. I am yet to receive feedback. I completely understand that the Ombudsman is inundated with complaints but a response to an email goes a long way. Many thanks.</p>
Dear Ms Gabela
I have had sight of the file, and while it is being attended, I am of the view that the matter has been somewhat mishandled.
I will be taking this up with the relevant person (not possible today) and will ensure that the matter is finalized soonest.
We regret that our service has been less than satisfactory, and will endeavour to improve on this.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Dear Ms Gabela
I have had sight of the file, and while it is being attended, I am of the view that the matter has been somewhat mishandled.
I will be taking this up with the relevant person (not possible today) and will ensure that the matter is finalized soonest.
We regret that our service has been less than satisfactory, and will endeavour to improve on this.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman