NM
Natasha M
1 reviews | Active since Feb 2011
08 Nov 2023, 15:30
EXTREMELY LONG WAITING TIMES
My mum has had an extremely disappointing experience with OSTI. They take a very long time to finalise cases despite having all the evidence. Perhaps they are over worked or understaffed as they say that they have a huge black log. Is there anyway of fast tracking this.
Helpful (0)
Replies (6)0
Replies (6)
Ombudsman for Short Term Insurance's replyOfficial
06 Dec 2023, 15:55Dear Natasha,
Thank you for your review.
I note your dispute was resolved in May. Please let us know if you have not received the outcome.
Thank you,
Marilize
Thank you for your review.
I note your dispute was resolved in May. Please let us know if you have not received the outcome.
Thank you,
Marilize
Ombudsman for Short Term Insurance's reply06 Dec 2023, 15:55
Official
Dear Natasha,
Thank you for your review.
I note your dispute was resolved in May. Please let us know if you have not received the outcome.
Thank you,
Marilize
Thank you for your review.
I note your dispute was resolved in May. Please let us know if you have not received the outcome.
Thank you,
Marilize
NM
Natasha M's updateReviewer Update
07 Dec 2023, 08:42Hi Marilize, Thank you but this is testimony to the fact that there is a lack of service. I have still not received a response. Do you have the correct details? All I ever get is that there are many cases and your is still with teh assistant ombudsman and you 'basically have to wait your turn."
NM
Natasha M's update07 Dec 2023, 08:42
Reviewer Update
Hi Marilize, Thank you but this is testimony to the fact that there is a lack of service. I have still not received a response. Do you have the correct details? All I ever get is that there are many cases and your is still with teh assistant ombudsman and you 'basically have to wait your turn."
Ombudsman for Short Term Insurance's replyOfficial
07 Dec 2023, 09:04Hi Natasha,
I will look into it and see to it that the Case Administrator resends the outcome and contacts you to confirm receipt.
Kind regards,
Marilize
I will look into it and see to it that the Case Administrator resends the outcome and contacts you to confirm receipt.
Kind regards,
Marilize
Ombudsman for Short Term Insurance's reply07 Dec 2023, 09:04
Official
Hi Natasha,
I will look into it and see to it that the Case Administrator resends the outcome and contacts you to confirm receipt.
Kind regards,
Marilize
I will look into it and see to it that the Case Administrator resends the outcome and contacts you to confirm receipt.
Kind regards,
Marilize
NM
Natasha M's updateReviewer Update
07 Dec 2023, 10:22Hi Marilize, Thank you but in this as well a response was received over a month after the supplier and I resolved the issue. As per the above this is not the case that I am enquiring about. It is N368/23 OSTICRM:***. Thank you
NM
Natasha M's update07 Dec 2023, 10:22
Reviewer Update
Hi Marilize, Thank you but in this as well a response was received over a month after the supplier and I resolved the issue. As per the above this is not the case that I am enquiring about. It is N368/23 OSTICRM:***. Thank you
Ombudsman for Short Term Insurance's replyOfficial
07 Dec 2023, 11:01Dear Nadia,
N368/23 is not registered in your name. In terms of our POPIA policy, we may not divulge information to any person other than the Complainant, unless there is written permission from the Complainant on file. I will however request the Case Administrator to provide the complainant with an update.
Kind regards,
Marilize
N368/23 is not registered in your name. In terms of our POPIA policy, we may not divulge information to any person other than the Complainant, unless there is written permission from the Complainant on file. I will however request the Case Administrator to provide the complainant with an update.
Kind regards,
Marilize
Ombudsman for Short Term Insurance's reply07 Dec 2023, 11:01
Official
Dear Nadia,
N368/23 is not registered in your name. In terms of our POPIA policy, we may not divulge information to any person other than the Complainant, unless there is written permission from the Complainant on file. I will however request the Case Administrator to provide the complainant with an update.
Kind regards,
Marilize
N368/23 is not registered in your name. In terms of our POPIA policy, we may not divulge information to any person other than the Complainant, unless there is written permission from the Complainant on file. I will however request the Case Administrator to provide the complainant with an update.
Kind regards,
Marilize
NM
Natasha M's updateReviewer Update
07 Dec 2023, 12:42Thank you. I appreciate that.
NM
Natasha M's update07 Dec 2023, 12:42
Reviewer Update
Thank you. I appreciate that.