Disgusted client

I don't even know where to begin. I am disgusted by the Insurance company called Dotsure. You send a complaint to their Ombudsman and nothing is done. No matter how desperate you are for cheaper rates, never go with this company, their service is pathetic. From the day of the claim, till today, I am still not happy with their service. I even hate the language they use when assisting you. How does an insurance advisor use words such as "Unfortunately" when you are going through the most. No empathy whatsoever. Mind you, I am on their so called VIP cover however I only received R4500 for courtesy car. That information does not appear anywhere on the Insurance schedule. They go and order parts that have an ETA of 21 working days and they don't assist you further with the money for courtesy car. They don't care about their clients need at all. I don't who to contact and what to do. I am expected to pay my car instalment, Insurance and still go hire a car with my own money. I've never seen such before.