disappointed with service level given by OSTI

On the 16th March 2017 i approached the Ombudsman for Short term insurance for assistance on a dispute that i had with my insurance company. The insurance company responded in April 2017 and i send through my further response to the insurance companies claims. Since then i have not had further updates unless i ask for them and most of the times the updates are vague. Recently, my requests for updates has been ignored. While i understand that the OSTI is extremely busy and needs to be thorough expecting updates and anticipated time frames for resolution should be normal service procedure. I did not wish to take to this platform but it seems like it might be the only way for me to get a response. My reference number with osti is E90/17X and i can be contacted on ********** for any correspondence that you require proof. Regards FARANA