1 reviews | Active since Jun 2019
delays in responses from Ombudsman
I made a complaint with Ombudsman on the 20th March 2019 regarding IWYZE insurance. I have been calling ombudsman almost everyday and I am not receiving a feedback on my complaint, and its more than three months now and am panicking. Ombudsman is said to be independent of short term insurances, but I am now having doubts since I read that they receive their revenue from these insurance companies. If you go to their site, it is written that complaints take up to two months and if not finalized within two months, you can call them. But with my case, the above has not app****, and I am entering the fourth now. and I am positive that decisions made by iwyze insurance regarding my claim was not just an error on their side, its an intentional error (*****)
We apologize that your matter has taken longer to resolve than you had anticipated.
We also regret that we were unable to take notice of this complaint sooner. This is due to the fact that our office experienced difficulty accessing this platform.
Please provide me your OSTI reference number, should you still require assistance.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
We apologize that your matter has taken longer to resolve than you had anticipated.
We also regret that we were unable to take notice of this complaint sooner. This is due to the fact that our office experienced difficulty accessing this platform.
Please provide me your OSTI reference number, should you still require assistance.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.