GvdM
Gerald van der Merwe
1 reviews | Active since May 2020
12 Jun 2020, 20:41
Dail Direct short term House insurance.
So I've reported a claim for assistance. It happen now for the 2nd in a year. They will rather assist Dail Direct before the will assist you. Useless the law is in the policy provider side and not the holder.
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Ombudsman for Short Term Insurance's replyOfficial
15 Jun 2020, 19:36Dear Gerald van der Merwe
You have not provided your OSTI file reference number, however, you should have received a determination letter from our office setting out the grounds for its decision. If this is not the case, please contact your Case Administrator for assistance.
In making its determination on the merits of each complaint submitted to the Ombudsman, we consider the facts, the law and, where appropriate, considerations of fairness and equity. If we believe that the insurer has made a mistake, or that your issue was unfairly handled by the insurer, we will say so. If, however, we do not find fault with the way in which the insurer has dealt with your matter, we will find in favour of the insurer.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
You have not provided your OSTI file reference number, however, you should have received a determination letter from our office setting out the grounds for its decision. If this is not the case, please contact your Case Administrator for assistance.
In making its determination on the merits of each complaint submitted to the Ombudsman, we consider the facts, the law and, where appropriate, considerations of fairness and equity. If we believe that the insurer has made a mistake, or that your issue was unfairly handled by the insurer, we will say so. If, however, we do not find fault with the way in which the insurer has dealt with your matter, we will find in favour of the insurer.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
Ombudsman for Short Term Insurance's reply15 Jun 2020, 19:36
Official
Dear Gerald van der Merwe
You have not provided your OSTI file reference number, however, you should have received a determination letter from our office setting out the grounds for its decision. If this is not the case, please contact your Case Administrator for assistance.
In making its determination on the merits of each complaint submitted to the Ombudsman, we consider the facts, the law and, where appropriate, considerations of fairness and equity. If we believe that the insurer has made a mistake, or that your issue was unfairly handled by the insurer, we will say so. If, however, we do not find fault with the way in which the insurer has dealt with your matter, we will find in favour of the insurer.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
You have not provided your OSTI file reference number, however, you should have received a determination letter from our office setting out the grounds for its decision. If this is not the case, please contact your Case Administrator for assistance.
In making its determination on the merits of each complaint submitted to the Ombudsman, we consider the facts, the law and, where appropriate, considerations of fairness and equity. If we believe that the insurer has made a mistake, or that your issue was unfairly handled by the insurer, we will say so. If, however, we do not find fault with the way in which the insurer has dealt with your matter, we will find in favour of the insurer.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.