D290/16T/CENTRIQ

<p>Dear Sir, Please note the following,I think perhaps you misunderstood my remarks.</p> <p>My point was that the PROCESS has been three months since repoting this to my insurer- Mary has nothing to do with this. </p> <p>From the moment I sent Mary a mail. I recieved the documents by the next day. </p> <p>I then filled these in, attached all relevant information and sent them back to her. She responded a few days later with the Repudiation letter, which I responded to immediatedly.</p> <p>The issue of dampness and smellyness has been going on late March early April...which again brings me to the fact that we have been waiting three months for a decision.</p> <p>Please understand that we have nowhere to go, otherwise we would. I cannot incurr more debt, in case this claim gets rejected. </p> <p>It was never my intent to place Mary or the Ombud in an embarrassing posision, but my levels of frustration are beyond human tolerance. </p> <p>Our complex insurer made a claim without ever sending an assessor out to our complex....ever. </p> <p> </p> <p>In conclusion, I do understand that the claim may not be in my favour, all I ask is that it is looked at in a fair and just manner. </p> <p>Read my previous review, It is a rant of a frustrated, and angry person, however- this was not directed at Mary but at the lenght of time the processes take....which I think you will fid is a common complaint.</p> <p> </p> <p>Regards</p> <p>Rishma Nyar</p>