gM
gift M
1 reviews | Active since Sept 2022
29 Nov 2022, 11:33
Concerned client
I have 2 dispute (Absa - M2116/22 and Budget - M2244/22) which are almost 4 months and they are not complex matters. But am still waiting with no communication, I think the insurance do this deliberately because they knew that the process will take forever and buying more time to collect premiums. Am not even doing any follow up because I'll be told it can take up to 6 months.
Helpful (0)
Replies (3)0
Replies (3)
Ombudsman for Short Term Insurance's replyOfficial
30 Nov 2022, 17:39Dear Gift M
Please note that your complaint has been referred to the relevant staff to provide feedback.
It however appears that your matters are ready for decisions to be made on the disputes.
Further updates will be provided as soon as we have been apprised of the latest status.
We trust the above is in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Please note that your complaint has been referred to the relevant staff to provide feedback.
It however appears that your matters are ready for decisions to be made on the disputes.
Further updates will be provided as soon as we have been apprised of the latest status.
We trust the above is in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Ombudsman for Short Term Insurance's reply30 Nov 2022, 17:39
Official
Dear Gift M
Please note that your complaint has been referred to the relevant staff to provide feedback.
It however appears that your matters are ready for decisions to be made on the disputes.
Further updates will be provided as soon as we have been apprised of the latest status.
We trust the above is in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Please note that your complaint has been referred to the relevant staff to provide feedback.
It however appears that your matters are ready for decisions to be made on the disputes.
Further updates will be provided as soon as we have been apprised of the latest status.
We trust the above is in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
gM
gift M's updateReviewer Update
03 Dec 2022, 12:37Thank you at least I received an update. Hope it will be resolved soonest.
gM
gift M's update03 Dec 2022, 12:37
Reviewer Update
Thank you at least I received an update. Hope it will be resolved soonest.
Ombudsman for Short Term Insurance's replyOfficial
05 Dec 2022, 10:06Dear Gift M
Yes, according to our records you were given a comprehensive update and the matter is still ongoing.
It is also our understanding that the matter is very fresh and that it is likely to still take a while to investigate.
You will therefore need to exercise the required patience as we have to establish all facts before a resolution can be expected.
We trust that the above is in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Yes, according to our records you were given a comprehensive update and the matter is still ongoing.
It is also our understanding that the matter is very fresh and that it is likely to still take a while to investigate.
You will therefore need to exercise the required patience as we have to establish all facts before a resolution can be expected.
We trust that the above is in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Ombudsman for Short Term Insurance's reply05 Dec 2022, 10:06
Official
Dear Gift M
Yes, according to our records you were given a comprehensive update and the matter is still ongoing.
It is also our understanding that the matter is very fresh and that it is likely to still take a while to investigate.
You will therefore need to exercise the required patience as we have to establish all facts before a resolution can be expected.
We trust that the above is in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Yes, according to our records you were given a comprehensive update and the matter is still ongoing.
It is also our understanding that the matter is very fresh and that it is likely to still take a while to investigate.
You will therefore need to exercise the required patience as we have to establish all facts before a resolution can be expected.
We trust that the above is in order.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman