Chronicles of a dissapointed consumer

One is very much appreciative of the semi- free service provided to consumers, however this company has a LOT to work on internally.

1) Getting an update on the progress of the claim is a painful exercise; it takes a million phone calls and months of waiting for a simple update .

2)The facts I had advanced in response to the insurer's erroneous scene recreation expert's response were largely ingored because " I had not provided facts from an expert to the contrary". This defeats the whole purpose of having this office allowing lay consumers to argue their case..

3) I was not given a chance to peruse all the responses from the insurer.

4)I feel like this office set me up for failure by not advising me that I needed to get an expert to argue ony behalf. They stated that they would consider all facts advacenced by consumera but in the endade a 180 degrees turn to throw away ally arguments because I am apparently not allowed to argue against an expert