Case with Ombudsman going on 5 months!

My insurance claim with Hollard for a home invasion ******* which took place in May 2015 was rejected twice by Hollard for supposed *****. I appealed to the Ombudsman in October 2015 and they passed on a response from Hollard listing more reasons they rejected the claim than they originally gave me. Even so, I have provided evidence against pretty much every item Hollard brought up. Hollard were supposed to have responded early in the new year, and then when they hadn't, they requested an extension to the 15th of Jan. I have yet to receive their response. When I asked for this on the 25th of Jan I was advised \will revert once we are in a position to do so\", I was also told that if I was not satisfied with the procedure \"I could take the matter to an attorney.\" I left it for another 11 days and emailed again on Friday 5 Feb