Biased unprofessional and ***********

The ﹰOmbudsman is not serving purpose it was established for, hence institutions like insurances are doing as they please or taking consumers for a ride together with service providers they contract e.g homeowner's insurance service providers , panelbeaters contracted with vehicle insurance. And then there is finance institutions (Liberty life no. 1). Ombudsman is biased *********** and very unprofessional. They fail to provide a simple update. I dont even think they do a thorough investigation process they have to follow. Insurance always has loopholes they use as an upper hand to reject client claims in order to avoid paying. That is the worst pain ever on top of traumatic experience one suffered wether crime or accidents in case of vehicle theft for example. Even a lesser expensive item insured like cellphone. Insurance will put salt on your wound or kick you when you are down by rejecting your claim after being a victim of crime. When they have been religiously debiting one accounts and increasing premiums. Miway is famous for that. You seek help from the Ombudsman they bury you and hit a final nail to your coffin.