1 reviews | Active since Mar 2018
BE WARNED ! OSTI A WASTE OF TIME!! AND OAKHURST DOES NOT DISCLOSE AND SEND THROUGH CORRECT POLICY DOCUMENTS!! LOOPHOLE FOR THEM WHEN NOT PAYING OUT CLAIMS
E90/17X / Oakhurst Insurance
I logged a compliant a few days ago on your website. This prompted a response from OSTI a year after my claim to them, to tell me the claim was in favour of the insurer as i had ample time to contact them for documentation not provided to me when taking out the policy.
It took them a year to send me this nonsense and I am not surprised at all!!
I got documentation from the insurance company after taking out the policy so automatically assumed that was the policy document that was sent to me was the correct document. How was I supposed to know that this was not the case and that further documentation needed to be sent. They took my money monthly and was quick to send me a reviewed schedule showing my new repayments, why did they not take on their responsibility to ensure that they informed clients what we were paying for !!
The OSTI is of no use to the consumer and does not investigate. they just waste time sitting in their chairs pretending to have the peoples best interests at heart !
Dear Ms Ebrahim
We decide matters based on the available facts and evidence provided. The facts of each matter will determine the outcome.
Your contract with your insurer will determine what benefits you are entitled to. Our office cannot create rights where none existed.
As per our correspondence, you may approach the courts for relief if you believe you have a case, or a valid claim .
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Dear Ms Ebrahim
We decide matters based on the available facts and evidence provided. The facts of each matter will determine the outcome.
Your contract with your insurer will determine what benefits you are entitled to. Our office cannot create rights where none existed.
As per our correspondence, you may approach the courts for relief if you believe you have a case, or a valid claim .
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Dear Ms Ebrahim
We decide matters based on the available facts and evidence provided. The facts of each matter will determine the outcome.
Your contract with your insurer will determine what benefits you are entitled to. Our office cannot create rights where none existed.
As per our correspondence, you may approach the courts for relief if you believe you have a case, or a valid claim .
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Dear Ms Ebrahim
We decide matters based on the available facts and evidence provided. The facts of each matter will determine the outcome.
Your contract with your insurer will determine what benefits you are entitled to. Our office cannot create rights where none existed.
As per our correspondence, you may approach the courts for relief if you believe you have a case, or a valid claim .
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Dear Ms Ebrahim
We decide matters based on the available facts and evidence provided. The facts of each matter will determine the outcome.
Your contract with your insurer will determine what benefits you are entitled to. Our office cannot create rights where none existed.
As per our correspondence, you may approach the courts for relief if you believe you have a case, or a valid claim .
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Dear Ms Ebrahim
We decide matters based on the available facts and evidence provided. The facts of each matter will determine the outcome.
Your contract with your insurer will determine what benefits you are entitled to. Our office cannot create rights where none existed.
As per our correspondence, you may approach the courts for relief if you believe you have a case, or a valid claim .
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Dear Ms Ebrahim
We decide matters based on the available facts and evidence provided. The facts of each matter will determine the outcome.
Your contract with your insurer will determine what benefits you are entitled to. Our office cannot create rights where none existed.
As per our correspondence, you may approach the courts for relief if you believe you have a case, or a valid claim .
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Dear Ms Ebrahim
We decide matters based on the available facts and evidence provided. The facts of each matter will determine the outcome.
Your contract with your insurer will determine what benefits you are entitled to. Our office cannot create rights where none existed.
As per our correspondence, you may approach the courts for relief if you believe you have a case, or a valid claim .
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman