Bad Service of Short Term Insurance Ombuds

I logged my case with Ombuds on 19/01/2024(M252/24) it's been a difficult journey. My case went through all stages of Agents till the last one that John Theunissen. He told that my case with escalation committee and he gave me a name of a person that I need to contact for any further correspondence that name is Terry Freemantle(***), he didn't respond to my emails and I also called left messages but he didn't return my calls.

John gave me another name of the person that I need to speak Valery (***) I tried to sent an email to these person with no luck because this email didn't exists. I tried to reach out to John so that he can give the right details but he didn't answer my emails. I found myself with no choice but to sent an email to complaints(***) on 15/01/2025, they also didn't respond. Again on the 22/01/2025 I sent another email to complaints with now a deadline of 27/01/2025 telling them that if they don't respond to my email I will put my complaint on Social Media but that also didn't scare them.

My personal experience with Ombuds is that it is there not serve people fairly, hence lots of people end up not perusing their cases. Since my case has been with them I have written four complaints.

Proof of my correspondence with Ombuds is available when required.