1 reviews | Active since Feb 2021
Bad Service and delays on response
Last year November I met an accident and my insurance company Dialdirect rejected my claim and I disputed the matter with them,they came with misleading information and I took the matter to Ombudsman.
On the 6th of January 2021 I received their acknowledgement that they got my complain and they gave me the reference number. This is how they responded to my complain, "Thank you for your application for assistance. A case has been registered on 2020/12/30 under reference number T428/20. When interacting with our office, always quote this reference number. Your complaint has been sent to your insurer for response and once your insurer provides its response we will contact you directly to resolve the matter. "
I've been trying to do several follow ups regarding this matter, the only response I get from Ombudsman office is always."We waiting for your insurer response or hold on while we transfering you to someone to help you"
I even lose hope that I will ever get assistance.. Anyone can advise me further
The insurer's answer to your complaint is now on file and it is allocated to an Assistant Ombudsman to review.
It is however important to point out that the complaints handling process can take some time while this office collects and reviews all of the information necessary to make a determination.
In the interim, the Assistant Ombudsman will contact you within 48 hours with an update.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.
The insurer's answer to your complaint is now on file and it is allocated to an Assistant Ombudsman to review.
It is however important to point out that the complaints handling process can take some time while this office collects and reviews all of the information necessary to make a determination.
In the interim, the Assistant Ombudsman will contact you within 48 hours with an update.
Yours faithfully,
Ayanda Mazwi
Senior Assistant Ombudsman.