YN
Yugeshan N
1 reviews | Active since Apr 2015
28 Sept 2015, 10:21
4 MONTHS AND STILL WAITING!
I have lodged a compliant with the ombudsman and its been 4 months and nothing has happened. Everytime i follow up, I have been told that they working on it. I thought that the ombudsman suppose to help in this matters!!!
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Ombudsman for Short Term Insurance's replyOfficial
29 Sept 2015, 15:04Hello Yuktesh Naidoo,
Our records reflect that you were forwarded the insurer's Formal Response to your complaint on the same day that you noted your disappointment on this platform. We now await your response.
We also take this opportunity to apologize for the long period it took to secure this Formal Response. The insurer had contested our office's jurisdiction to investigate the matter and this delayed the matter.
The complexity of the matter also seems to have contributed to the delays, as your complaint appears to involve multiple incidents or claims.
We only received the Formal Response on 23 September 2015, at which point the matter could progress.
We trust that we will meet your expectations going forward.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Our records reflect that you were forwarded the insurer's Formal Response to your complaint on the same day that you noted your disappointment on this platform. We now await your response.
We also take this opportunity to apologize for the long period it took to secure this Formal Response. The insurer had contested our office's jurisdiction to investigate the matter and this delayed the matter.
The complexity of the matter also seems to have contributed to the delays, as your complaint appears to involve multiple incidents or claims.
We only received the Formal Response on 23 September 2015, at which point the matter could progress.
We trust that we will meet your expectations going forward.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Ombudsman for Short Term Insurance's reply29 Sept 2015, 15:04
Official
Hello Yuktesh Naidoo,
Our records reflect that you were forwarded the insurer's Formal Response to your complaint on the same day that you noted your disappointment on this platform. We now await your response.
We also take this opportunity to apologize for the long period it took to secure this Formal Response. The insurer had contested our office's jurisdiction to investigate the matter and this delayed the matter.
The complexity of the matter also seems to have contributed to the delays, as your complaint appears to involve multiple incidents or claims.
We only received the Formal Response on 23 September 2015, at which point the matter could progress.
We trust that we will meet your expectations going forward.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman
Our records reflect that you were forwarded the insurer's Formal Response to your complaint on the same day that you noted your disappointment on this platform. We now await your response.
We also take this opportunity to apologize for the long period it took to secure this Formal Response. The insurer had contested our office's jurisdiction to investigate the matter and this delayed the matter.
The complexity of the matter also seems to have contributed to the delays, as your complaint appears to involve multiple incidents or claims.
We only received the Formal Response on 23 September 2015, at which point the matter could progress.
We trust that we will meet your expectations going forward.
Yours faithfully
Peter Nkhuna
Senior Assistant Ombudsman