AS
Atang S

1 reviews | Active since Mar 2025

29 May 2025, 09:19

Missing Service book.

I am writing to express my profound disappointment regarding the ongoing issue with my GWM P Series, which I purchased earlier this year from Omars Motor Den. Approximately a week after taking delivery, I discovered that the vehicle was not provided with a service book. I promptly notified the dealership and was assured that John would handle the matter and contact me. Despite sending three follow-up emails, I have yet to receive any communication or resolution.

This lack of response is not only frustrating but also deeply concerning. The absence of a service book compromises the integrity of the vehicle's service history, which is crucial for warranty purposes and future resale value. It is disheartening to encounter such neglect from a big brand.

0
Replies (1)
Omars Motor Den
Omars Motor Den's reply29 May 2025, 15:02
Official
Good day 
Firstly you were in contact with a sales person that is no longer employed by Omars motor den this serves as a reminder for you and any other client that cannot be or is not being assisted by a sales person to Please contact the following number YUSUF OMAR *** and we will promtly assist you.
Secondly the vehicle that you have purchased no longer come with a service booklet the services are electronically captured and you are electronically notified on the next service.


Kind regards
Yusuf Omar ***