Dissapointing Service

My experience with these guys has been so dissapointing.

I wanted to trade in my 2014 AUDI A3 for a 2016 Ford Ranger Double Cab. I submitted all the paperwork and was approved for the Trade-In purchase. All went well up until the point I was told the vehicle would be delivered on the day I signed the Contract. (30/06/2020)

The guy who was supposed to deliver the Ford and collect the AUDI even asked for my location and said he would be at my bbn place by 4pm. I waited for the delivery of the vehicle but nothing came.

This morning (01/06/2020) I tried calling the 2 salesmen who helped me from Omar's. Both Siya and Thabiso have been ignoring my call all day. I called the Dealership landline and spoke to a guy named Joseph who informed me that the Car Specifications had been entered incorrectly into the Contract. I had noticed this before signing the Contract and had informed both Siya and Thabiso, but Siya said it wouldn't affect anything. Joseph was quiet rude in explaining what had happened and hung up on me before we were done. I tried calling back on the landline to no avail.

I have not been able to get ahold of anyone else at the Branch. I have also had to write a long email to Wesbank explaining what has happened and informing them that the transaction did not go through.

This could've been handled so much better. Anyone of the salesmen could've just called me and informed me that the Transaction wouldnt happen, instead they all choose to ignore my calls and I am now left with a headache of proving that the car wasnt delivered to me and I am not liable for any expenses.

It's such a pity. Very dissapointing service.