1 reviews | Active since Jan 2016
Bad customer service at Omars
Hi everyone, I wish I could have read all the reviews before buying a car there for my mom.
Bought a car there for my mom, at first she struggled to get a number plate, took about over a month while they kept on renewing the permit.
3 months down the line, the brand new car reported it's due for service. When we took it to service to enquire why would a new car demand service in 3months of driving it, we were told it was due for service in May 2024 and we bought the car in July 2024, the servicing dearship encouraged logging a case for this. However at Omar's they insisted on servicing the car, and said she will get it in a day. They took the car for 4 days, no communication nothing, and without my mom having a car to drive in that 4 days. Until we went there to ask again ourselves. When we went to understand this matter coz they were playing my mom because she is old, the bad treatment Yusuf himself gave to the old lady and us, and the John guy, very bad.
You purchased a 2023 Renault Triber with approximately 100 kilos in May 2024 this year, your vehicle was due for service in November 2024 that is why the service light came on; it is 1 year or15,000 kilos service.
We at Omars motor den made sure Renault serviced the vehicle as they should, becuase the vehicle has a standard service plan 2 years or 30,000 kilos whichever come first.
Every client is treated fairly regardless, your mom is an existing valued client of Omars. We received the vehicle on a friday and we had taken the vehicle without a service booking therefore the delay, as Saturday and Sunday the Renault dealership service centre is closed.
Yusuf Omar ***
Tel: ***
You purchased a 2023 Renault Triber with approximately 100 kilos in May 2024 this year, your vehicle was due for service in November 2024 that is why the service light came on; it is 1 year or15,000 kilos service.
We at Omars motor den made sure Renault serviced the vehicle as they should, becuase the vehicle has a standard service plan 2 years or 30,000 kilos whichever come first.
Every client is treated fairly regardless, your mom is an existing valued client of Omars. We received the vehicle on a friday and we had taken the vehicle without a service booking therefore the delay, as Saturday and Sunday the Renault dealership service centre is closed.
Yusuf Omar ***
Tel: ***