JD
Jeremiah D
1 reviews | Active since Sept 2026
09 Sept 2026, 07:03
Poor service
Poor service. Poor communication with its clients. The bank does not value its clients. My account has been frozen for 2 weeks now. Wheni I call them im always told they don't why its blocked or how long it will take to resolve the issue. I wouldn't advice my worst enemy to bank with OM bank
Helpful (0)
Replies (9)0
Replies (9)
OM Bank's replyOfficial
09 Sept 2026, 07:53Good day
Thank you for sharing your experience. At OM Bank, we aim to provide clear communication and service that our customers can rely on, and your feedback highlights an area where we need to do better. Your concerns have been noted and shared with the relevant team for attention.
Regards,
OM Bank Complaints Management
Thank you for sharing your experience. At OM Bank, we aim to provide clear communication and service that our customers can rely on, and your feedback highlights an area where we need to do better. Your concerns have been noted and shared with the relevant team for attention.
Regards,
OM Bank Complaints Management
OM Bank's reply09 Sept 2026, 07:53
Official
Good day
Thank you for sharing your experience. At OM Bank, we aim to provide clear communication and service that our customers can rely on, and your feedback highlights an area where we need to do better. Your concerns have been noted and shared with the relevant team for attention.
Regards,
OM Bank Complaints Management
Thank you for sharing your experience. At OM Bank, we aim to provide clear communication and service that our customers can rely on, and your feedback highlights an area where we need to do better. Your concerns have been noted and shared with the relevant team for attention.
Regards,
OM Bank Complaints Management
JD
Jeremiah D's updateReviewer Update
09 Sept 2026, 08:45This is the same response I've been getting when calling yiur call centre. What I need right now is an explanation of why my money is frozen. When will it be fixed. Not that you'll improve yourself
JD
Jeremiah D's update09 Sept 2026, 08:45
Reviewer Update
This is the same response I've been getting when calling yiur call centre. What I need right now is an explanation of why my money is frozen. When will it be fixed. Not that you'll improve yourself
OM Bank's replyOfficial
09 Sept 2026, 09:25Our team is looking into this for you and will provide feedback via email.
Thank you.
Thank you.
OM Bank's reply09 Sept 2026, 09:25
Official
Our team is looking into this for you and will provide feedback via email.
Thank you.
Thank you.
JD
Jeremiah D's updateReviewer Update
10 Sept 2026, 14:3324 hours later no feedback no email.
JD
Jeremiah D's update10 Sept 2026, 14:33
Reviewer Update
24 hours later no feedback no email.
JD
Jeremiah D's updateReviewer Update
10 Sept 2026, 14:35Old mutual should stick to funeral policies, clearly banking the banking sector is something they are not ready for with all this incompetence.
JD
Jeremiah D's update10 Sept 2026, 14:35
Reviewer Update
Old mutual should stick to funeral policies, clearly banking the banking sector is something they are not ready for with all this incompetence.
OM Bank's replyOfficial
10 Sept 2026, 14:52Good day Jeremiah D,
Thank you for your comment. We’ve sent you an email from *** to *** on 09/09/2026 at 09:23 regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
OM Bank Complaints Management
Thank you for your comment. We’ve sent you an email from *** to *** on 09/09/2026 at 09:23 regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
OM Bank Complaints Management
OM Bank's reply10 Sept 2026, 14:52
Official
Good day Jeremiah D,
Thank you for your comment. We’ve sent you an email from *** to *** on 09/09/2026 at 09:23 regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
OM Bank Complaints Management
Thank you for your comment. We’ve sent you an email from *** to *** on 09/09/2026 at 09:23 regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
OM Bank Complaints Management
JD
Jeremiah D's updateReviewer Update
10 Sept 2026, 15:01Good day OM Team
That was a generic reply due to the first review that I made here on hello Peter.
The assessment team that is being referred to on that email has not contacted me even a mere email to acknowledge the problem I have at hand since they are responsible for that department.
Lack of communication from the assessment team or the back office is detrimental.
That was a generic reply due to the first review that I made here on hello Peter.
The assessment team that is being referred to on that email has not contacted me even a mere email to acknowledge the problem I have at hand since they are responsible for that department.
Lack of communication from the assessment team or the back office is detrimental.
JD
Jeremiah D's update10 Sept 2026, 15:01
Reviewer Update
Good day OM Team
That was a generic reply due to the first review that I made here on hello Peter.
The assessment team that is being referred to on that email has not contacted me even a mere email to acknowledge the problem I have at hand since they are responsible for that department.
Lack of communication from the assessment team or the back office is detrimental.
That was a generic reply due to the first review that I made here on hello Peter.
The assessment team that is being referred to on that email has not contacted me even a mere email to acknowledge the problem I have at hand since they are responsible for that department.
Lack of communication from the assessment team or the back office is detrimental.
JD
Jeremiah D's updateReviewer Update
10 Sept 2026, 15:03The only feedback that I need right now is why is my hard earned money frozen. When will it be fixed.
I have the right to know why my money is frozen
I have the right to know why my money is frozen
JD
Jeremiah D's update10 Sept 2026, 15:03
Reviewer Update
The only feedback that I need right now is why is my hard earned money frozen. When will it be fixed.
I have the right to know why my money is frozen
I have the right to know why my money is frozen
OM Bank's replyOfficial
10 Sept 2026, 15:05We can assure you that one of our consultants will reach out to you to assist you further.
Regards
OM Bank Complaints Management
Regards
OM Bank Complaints Management
OM Bank's reply10 Sept 2026, 15:05
Official
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
OM Bank Complaints Management
Regards
OM Bank Complaints Management