Based on recent customer reviews, OM Bank is described by customers as a bank where funds regularly become inaccessible. A recurring theme is accounts blocked or placed on hold without warning, followed by silence from email, chat and the back office. Customers consistently report month long waits, unresolved case numbers and difficulty transacting after the migration to the new OM banking platform.
Top Strengths:
- •Digital Banking & Security: A minority of customers find the app easy to operate with fees cheaper than their previous bank, and card purchases plus withdrawals keep working. Most, however, describe the migration to the new platform as breaking basic functions.
Replied to 65% of negative reviews
Reply time on negative reviews: 2h 23m
TrustIndex
2.5
Ranking
#11
in Banking
Reply Time
2h 17m
NPS Score
-74
Recommended: Unlikely
Replied to 65% of negative reviews
Reply time on negative reviews: 2h 23m
Feb '26 - Oct '26
Frequently Asked Questions About OM Bank
What do customers say about OM Bank?
Based on recent customer reviews, OM Bank is described by customers as a bank where funds regularly become inaccessible. A recurring theme is accounts blocked or placed on hold without warning, followed by silence from email, chat and the back office. Customers consistently report month long waits, unresolved case numbers and difficulty transacting after the migration to the new OM banking platform.
What is OM Bank's biggest strength?
OM Bank's biggest strength, according to Hellopeter's AI analysis, is Digital Banking & Security. A minority of customers find the app easy to operate with fees cheaper than their previous bank, and card purchases plus withdrawals keep working. Most, however, describe the migration to the new platform as breaking basic functions.
What are the most common complaints about OM Bank?
The most common complaint about OM Bank, based on Hellopeter's AI analysis of recent customer reviews, is Transactions & Dispute Resolution. Incoming client payments trigger holds, beneficiary payments and EFTs fail on funded accounts, international payments are not supported, and disputes such as a duplicate medical aid debit are pushed back onto the customer with no turnaround time.
How does OM Bank compare to other Banking companies?
OM Bank scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Banking, compared to the Banking industry average of 1.3. Their strongest theme is Digital Banking (1); their weakest is Customer Service (0.6). The top AI-rated Banking business on Hellopeter is GoTyme Bank | Formerly TymeBank (3.1). How is the AI Score calculated? →
Is OM Bank trustworthy?
OM Bank has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 62 reviews in the last 12 months. They reply to 65% of negative reviews, typically within 2 hours 23 min. How is the TrustIndex calculated? →
Recent reviews (62)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
*** flagged for *****, all required documents submitted, but still unresolved after several months with no clear update.
My bank *** was closed regarding *****, and I submitted all requested documents and information. It has now been several months, and my *** is still not resolved. I have been patient, but this delay and lack of communication is very frustrating. I've already provided everything they asked for, and I expect a clear update and a proper resolution from OM Bank
1 reviews | Active since Oct 2026
*** flagged for *****, all required documents submitted, but still unresolved after several months with no clear update.
My bank *** was closed regarding *****, and I submitted all requested documents and information. It has now been several months, and my *** is still not resolved. I have been patient, but this delay and lack of communication is very frustrating. I've already provided everything they asked for, and I expect a clear update and a proper resolution from OM Bank
1 reviews | Active since May 2023
Blocked account
Very disappointed with Old Mutual's lack of communication My Old Mutual account has been blocked since May. I provided the requested documents and explanations, but despite several follow-ups, I have received little to no response. A further R500 was mistakenly sent to the blocked account by my friend, and I have been trying to get this money reversed or returned to the sender. This has also not been resolved. I understand that verification processes can take time, but the lack of communication and updates has been extremely frustrating. I am simply asking Old Mutual to respond and resolve this matter.
1 reviews | Active since May 2023
Blocked account
Very disappointed with Old Mutual's lack of communication My Old Mutual account has been blocked since May. I provided the requested documents and explanations, but despite several follow-ups, I have received little to no response. A further R500 was mistakenly sent to the blocked account by my friend, and I have been trying to get this money reversed or returned to the sender. This has also not been resolved. I understand that verification processes can take time, but the lack of communication and updates has been extremely frustrating. I am simply asking Old Mutual to respond and resolve this matter.
1 reviews | Active since May 2023
Blocked account
I was banking with om then I sent money from the oldmutual bank to new om my account was then blocked I email the assignment team we were communicating via email I sent the things they wanted I then told then that I don't other things but the proof of payments I sent the account is still blocked someone just sent me the 500 yesterday they are refusing to send it back to the person they claim that I must wait I am not happy at all
1 reviews | Active since May 2023
Blocked account
I was banking with om then I sent money from the oldmutual bank to new om my account was then blocked I email the assignment team we were communicating via email I sent the things they wanted I then told then that I don't other things but the proof of payments I sent the account is still blocked someone just sent me the 500 yesterday they are refusing to send it back to the person they claim that I must wait I am not happy at all
1 reviews | Active since Mar 2023
Please hello peter help me to open my account
my account was not working, the transact button was off now it on but when imake payment it doesnt go through. it been 3 weeks and om bank said my account is going to work soon but now the transact button is working but payments are not going through. MY ACCOUNT NUMBER IS ***
1 reviews | Active since Mar 2023
Please hello peter help me to open my account
my account was not working, the transact button was off now it on but when imake payment it doesnt go through. it been 3 weeks and om bank said my account is going to work soon but now the transact button is working but payments are not going through. MY ACCOUNT NUMBER IS ***
1 reviews | Active since Oct 2010
Urgent Account Closure and Service Complaint
I was very satisfied with the service provided by Old Mutual until the past two months. Unfortunately, my recent experience has been extremely disappointing. The first incident occurred when I stopped at a garage to refuel my vehicle, only to have my card declined without any prior notification or communication. Fortunately, I had sufficient cash on hand to pay for the fuel. Shortly thereafter, the app went offline and my card was blocked, again without any notification. When I contacted the call centre, I was informed that this was the only way to get my attention. I found this response both concerning and unacceptable. As a result, I immediately transferred my funds out of the account and requested that the account be closed. The consultant subsequently sent me an email, but the required attachment was missing. I requested that the attachment be resent and further requested that the account closure form be provided in an electronic format, as I do not have access to a printer. Despite sending numerous follow-up emails, I have received no response. This lack of communication and assistance has been extremely frustrating. I require this account to be closed today. Furthermore, given my repeated attempts to have this matter resolved, I will not accept responsibility for any fees, charges, or costs incurred on the account as a result of the delays in processing my closure request. I trust that this matter will receive your immediate attention and that confirmation of the account closure will be provided without further delay.
1 reviews | Active since Oct 2010
Urgent Account Closure and Service Complaint
I was very satisfied with the service provided by Old Mutual until the past two months. Unfortunately, my recent experience has been extremely disappointing. The first incident occurred when I stopped at a garage to refuel my vehicle, only to have my card declined without any prior notification or communication. Fortunately, I had sufficient cash on hand to pay for the fuel. Shortly thereafter, the app went offline and my card was blocked, again without any notification. When I contacted the call centre, I was informed that this was the only way to get my attention. I found this response both concerning and unacceptable. As a result, I immediately transferred my funds out of the account and requested that the account be closed. The consultant subsequently sent me an email, but the required attachment was missing. I requested that the attachment be resent and further requested that the account closure form be provided in an electronic format, as I do not have access to a printer. Despite sending numerous follow-up emails, I have received no response. This lack of communication and assistance has been extremely frustrating. I require this account to be closed today. Furthermore, given my repeated attempts to have this matter resolved, I will not accept responsibility for any fees, charges, or costs incurred on the account as a result of the delays in processing my closure request. I trust that this matter will receive your immediate attention and that confirmation of the account closure will be provided without further delay.
1 reviews | Active since Jul 2011
Frustrating OM Bank App support
I have been struggling since February to install the app, and i have never seen such a very useless application together with the technician or support system. I cannot pass the OTP stage and till today no one can figure out what is happening and i cannot use the older app.
1 reviews | Active since Jul 2011
Frustrating OM Bank App support
I have been struggling since February to install the app, and i have never seen such a very useless application together with the technician or support system. I cannot pass the OTP stage and till today no one can figure out what is happening and i cannot use the older app.
1 reviews | Active since Dec 2024
************** and Waste of Time & Effort.
As an expat retiree and Old Mutual investment and insurance client, I wanted to switch my from FNB to OM Bank. What a disaster! Not only did the banking app not work, but they don't accept retired people for credit. What a waste of 45 mins of my time, messing around trying to get the app to work, phoning the call centre and all my expectations mismanaged. Very disappointing!
1 reviews | Active since Dec 2024
************** and Waste of Time & Effort.
As an expat retiree and Old Mutual investment and insurance client, I wanted to switch my from FNB to OM Bank. What a disaster! Not only did the banking app not work, but they don't accept retired people for credit. What a waste of 45 mins of my time, messing around trying to get the app to work, phoning the call centre and all my expectations mismanaged. Very disappointing!