HK
Hendrik K
1 reviews | Active since Aug 2026
21 Aug 2026, 23:03
Pathetic service and useless
Worst bank ever with no customer service at all my acc is blocked and Dawn Minnaar does not care to get it resolved dont even reply emails
Helpful (0)
Replies (33)0
Replies (33)HK
Hendrik K's updateReviewer Update
21 Aug 2026, 23:12You better get this resolved or i will go to a branch and make sure every person walking past know how useless om bank is i dont want to hear its under investigation i want it resolved Dawn Minnaar need to learn what customer care means and how to resolved this.however she cant even reply a email.please ask her manager to asaist in this matter!!
HK
Hendrik K's update21 Aug 2026, 23:12
Reviewer Update
You better get this resolved or i will go to a branch and make sure every person walking past know how useless om bank is i dont want to hear its under investigation i want it resolved Dawn Minnaar need to learn what customer care means and how to resolved this.however she cant even reply a email.please ask her manager to asaist in this matter!!
OM Bank's replyOfficial
22 Aug 2026, 09:06Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's reply22 Aug 2026, 09:06
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
HK
Hendrik K's updateReviewer Update
22 Aug 2026, 09:52Be real,your service is useless no contact will be made by OM bank the staff are to useless to actualy follow up on complaints.
So dont tell me you will make contact in 4vweeks time nobody could make any contact!!!
I would not recomend any person reading here to even consider opening a account with OM Bank .
If you have a account already take your money and run before its to late!!!
So dont tell me you will make contact in 4vweeks time nobody could make any contact!!!
I would not recomend any person reading here to even consider opening a account with OM Bank .
If you have a account already take your money and run before its to late!!!
HK
Hendrik K's update22 Aug 2026, 09:52
Reviewer Update
Be real,your service is useless no contact will be made by OM bank the staff are to useless to actualy follow up on complaints.
So dont tell me you will make contact in 4vweeks time nobody could make any contact!!!
I would not recomend any person reading here to even consider opening a account with OM Bank .
If you have a account already take your money and run before its to late!!!
So dont tell me you will make contact in 4vweeks time nobody could make any contact!!!
I would not recomend any person reading here to even consider opening a account with OM Bank .
If you have a account already take your money and run before its to late!!!
HK
Hendrik K's updateReviewer Update
22 Aug 2026, 09:53And on hello peter Om bank give the same response to every complaint?
HK
Hendrik K's update22 Aug 2026, 09:53
Reviewer Update
And on hello peter Om bank give the same response to every complaint?
OM Bank's replyOfficial
22 Aug 2026, 10:02We are sorry to hear you feel this way. We are urgently following up on this for you.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's reply22 Aug 2026, 10:02
Official
We are sorry to hear you feel this way. We are urgently following up on this for you.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's replyOfficial
22 Aug 2026, 10:02Our team is reviewing this matter and will be in touch as soon as feedback becomes available.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's reply22 Aug 2026, 10:02
Official
Our team is reviewing this matter and will be in touch as soon as feedback becomes available.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
HK
Hendrik K's updateReviewer Update
24 Aug 2026, 16:03And then????im still waiting
HK
Hendrik K's update24 Aug 2026, 16:03
Reviewer Update
And then????im still waiting
OM Bank's replyOfficial
24 Aug 2026, 16:15Good day,
We are following up on the matter for you and the team will be in touch to assist.
Kind regards
OM Bank Complaints Management
We are following up on the matter for you and the team will be in touch to assist.
Kind regards
OM Bank Complaints Management
OM Bank's reply24 Aug 2026, 16:15
Official
Good day,
We are following up on the matter for you and the team will be in touch to assist.
Kind regards
OM Bank Complaints Management
We are following up on the matter for you and the team will be in touch to assist.
Kind regards
OM Bank Complaints Management
HK
Hendrik K's updateReviewer Update
24 Aug 2026, 16:37Following up?it is suposed to be resolved!its impossible to block a account for 5 weeks and still following up!!!!!
HK
Hendrik K's update24 Aug 2026, 16:37
Reviewer Update
Following up?it is suposed to be resolved!its impossible to block a account for 5 weeks and still following up!!!!!
HK
Hendrik K's updateReviewer Update
24 Aug 2026, 16:39And then this replies are from complaints management?if management cant even get answers from the useless ***** department no one will !!!
HK
Hendrik K's update24 Aug 2026, 16:39
Reviewer Update
And then this replies are from complaints management?if management cant even get answers from the useless ***** department no one will !!!
HK
Hendrik K's updateReviewer Update
24 Aug 2026, 16:40But on platforms like this you guys reply within minutes
HK
Hendrik K's update24 Aug 2026, 16:40
Reviewer Update
But on platforms like this you guys reply within minutes
OM Bank's replyOfficial
24 Aug 2026, 17:09Our team will be in touch as soon as further feedback becomes available.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's reply24 Aug 2026, 17:09
Official
Our team will be in touch as soon as further feedback becomes available.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
HK
Hendrik K's updateReviewer Update
25 Aug 2026, 09:58And still no feedback!!!!
HK
Hendrik K's update25 Aug 2026, 09:58
Reviewer Update
And still no feedback!!!!
HK
Hendrik K's updateReviewer Update
25 Aug 2026, 09:59How useless if a client cant even get feedback after complaining on this platform
HK
Hendrik K's update25 Aug 2026, 09:59
Reviewer Update
How useless if a client cant even get feedback after complaining on this platform
OM Bank's replyOfficial
25 Aug 2026, 10:40Good day Hendrick, we are very sorry for the delay. We are following up on this matter for you.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's reply25 Aug 2026, 10:40
Official
Good day Hendrick, we are very sorry for the delay. We are following up on this matter for you.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's replyOfficial
25 Aug 2026, 10:40We are urgently following up on this for you.
OM Bank's reply25 Aug 2026, 10:40
Official
We are urgently following up on this for you.
HK
Hendrik K's updateReviewer Update
25 Aug 2026, 12:15And still no feedback?
HK
Hendrik K's update25 Aug 2026, 12:15
Reviewer Update
And still no feedback?
OM Bank's replyOfficial
25 Aug 2026, 12:34We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
OM Bank's reply25 Aug 2026, 12:34
Official
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
HK
Hendrik K's updateReviewer Update
25 Aug 2026, 12:43Been told that for 4 weeks already,been escalated,under investigation etc but not resolved!!!
Get it resolved today!!!
Get it resolved today!!!
HK
Hendrik K's update25 Aug 2026, 12:43
Reviewer Update
Been told that for 4 weeks already,been escalated,under investigation etc but not resolved!!!
Get it resolved today!!!
Get it resolved today!!!
HK
Hendrik K's updateReviewer Update
25 Aug 2026, 12:44Do OM bank actualy have managers?in 4 weeks time about 20 calls I made theres no manager available ?not even 1 time a manager was available.
HK
Hendrik K's update25 Aug 2026, 12:44
Reviewer Update
Do OM bank actualy have managers?in 4 weeks time about 20 calls I made theres no manager available ?not even 1 time a manager was available.
HK
Hendrik K's updateReviewer Update
25 Aug 2026, 13:31And eventualy i got a reply from OM Bank saying
"At this stage, the matter remains under investigation, and we are unfortunately unable to provide a definitive completion date. The outcome is dependent on the information available and the completion of the required assessment. We will, however, communicate the outcome to you as soon as the review has been finalized."
So after 4 weeks still not resolved,no one can give me feedback what has been done,and why it is taking this long.
Anyone reading this please do not open a om bank account your money will be placed on hold and you wont have access or get an explanation or service from OM Bank.
I would not sugest any person doing bussiness with OM bank
"At this stage, the matter remains under investigation, and we are unfortunately unable to provide a definitive completion date. The outcome is dependent on the information available and the completion of the required assessment. We will, however, communicate the outcome to you as soon as the review has been finalized."
So after 4 weeks still not resolved,no one can give me feedback what has been done,and why it is taking this long.
Anyone reading this please do not open a om bank account your money will be placed on hold and you wont have access or get an explanation or service from OM Bank.
I would not sugest any person doing bussiness with OM bank
HK
Hendrik K's update25 Aug 2026, 13:31
Reviewer Update
And eventualy i got a reply from OM Bank saying
"At this stage, the matter remains under investigation, and we are unfortunately unable to provide a definitive completion date. The outcome is dependent on the information available and the completion of the required assessment. We will, however, communicate the outcome to you as soon as the review has been finalized."
So after 4 weeks still not resolved,no one can give me feedback what has been done,and why it is taking this long.
Anyone reading this please do not open a om bank account your money will be placed on hold and you wont have access or get an explanation or service from OM Bank.
I would not sugest any person doing bussiness with OM bank
"At this stage, the matter remains under investigation, and we are unfortunately unable to provide a definitive completion date. The outcome is dependent on the information available and the completion of the required assessment. We will, however, communicate the outcome to you as soon as the review has been finalized."
So after 4 weeks still not resolved,no one can give me feedback what has been done,and why it is taking this long.
Anyone reading this please do not open a om bank account your money will be placed on hold and you wont have access or get an explanation or service from OM Bank.
I would not sugest any person doing bussiness with OM bank
OM Bank's replyOfficial
25 Aug 2026, 13:44We note your comments. Please be assured that the matter is still receiving attention from the relevant team.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's reply25 Aug 2026, 13:44
Official
We note your comments. Please be assured that the matter is still receiving attention from the relevant team.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's replyOfficial
25 Aug 2026, 13:44We note your comments. Please be assured that the matter is still receiving attention from the relevant team.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's reply25 Aug 2026, 13:44
Official
We note your comments. Please be assured that the matter is still receiving attention from the relevant team.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
HK
Hendrik K's updateReviewer Update
25 Aug 2026, 13:56Clients are treated like ********s but the money are good enough bank fees get deducted from a frozen acc but i cant access my own money
HK
Hendrik K's update25 Aug 2026, 13:56
Reviewer Update
Clients are treated like ********s but the money are good enough bank fees get deducted from a frozen acc but i cant access my own money
OM Bank's replyOfficial
25 Aug 2026, 15:00Please be assured that our team will be in touch as soon further feedback becomes available.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's reply25 Aug 2026, 15:00
Official
Please be assured that our team will be in touch as soon further feedback becomes available.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
HK
Hendrik K's updateReviewer Update
26 Aug 2026, 18:29I did my best to comunicate with Dawn Minnaar but once again no reply!
In 5 weeks i used more then 400 minutes holding for nothing!
40 emails and only got 3 rep****.
No manager was ever available to speak to me.
So i herby request that my account hold to be lifted within 24 hours or if not to close my account and ill take legal action against OM Bank!
If this is not sorted in 24 hours a case will be lodged at ombudman as well.
In 5 weeks i used more then 400 minutes holding for nothing!
40 emails and only got 3 rep****.
No manager was ever available to speak to me.
So i herby request that my account hold to be lifted within 24 hours or if not to close my account and ill take legal action against OM Bank!
If this is not sorted in 24 hours a case will be lodged at ombudman as well.
HK
Hendrik K's update26 Aug 2026, 18:29
Reviewer Update
I did my best to comunicate with Dawn Minnaar but once again no reply!
In 5 weeks i used more then 400 minutes holding for nothing!
40 emails and only got 3 rep****.
No manager was ever available to speak to me.
So i herby request that my account hold to be lifted within 24 hours or if not to close my account and ill take legal action against OM Bank!
If this is not sorted in 24 hours a case will be lodged at ombudman as well.
In 5 weeks i used more then 400 minutes holding for nothing!
40 emails and only got 3 rep****.
No manager was ever available to speak to me.
So i herby request that my account hold to be lifted within 24 hours or if not to close my account and ill take legal action against OM Bank!
If this is not sorted in 24 hours a case will be lodged at ombudman as well.
OM Bank's replyOfficial
26 Aug 2026, 18:44Good day,
Thank you for the additional information. We are following up on this matter for you.
Kind regards
OM Bank Complaints Management
Thank you for the additional information. We are following up on this matter for you.
Kind regards
OM Bank Complaints Management
OM Bank's reply26 Aug 2026, 18:44
Official
Good day,
Thank you for the additional information. We are following up on this matter for you.
Kind regards
OM Bank Complaints Management
Thank you for the additional information. We are following up on this matter for you.
Kind regards
OM Bank Complaints Management
HK
Hendrik K's updateReviewer Update
27 Aug 2026, 16:38Another day but still not resolved.come on how useless can a bank be?
HK
Hendrik K's update27 Aug 2026, 16:38
Reviewer Update
Another day but still not resolved.come on how useless can a bank be?
OM Bank's replyOfficial
27 Aug 2026, 17:45Good day Hendrik, our team is aware of the concerns you've raised and is actively looking into them. We will be in touch with you directly as soon as we have feedback to share. Thanks for your patience while this is being addressed.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's reply27 Aug 2026, 17:45
Official
Good day Hendrik, our team is aware of the concerns you've raised and is actively looking into them. We will be in touch with you directly as soon as we have feedback to share. Thanks for your patience while this is being addressed.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
HK
Hendrik K's updateReviewer Update
27 Aug 2026, 19:15I do not have any patience left!!!
HK
Hendrik K's update27 Aug 2026, 19:15
Reviewer Update
I do not have any patience left!!!
OM Bank's replyOfficial
27 Aug 2026, 19:41Our team will provide further update via email.
Thank you.
Thank you.
OM Bank's reply27 Aug 2026, 19:41
Official
Our team will provide further update via email.
Thank you.
Thank you.
HK
Hendrik K's updateReviewer Update
27 Aug 2026, 19:53What ****ing evidence do you want from me???
I have send what i have.
You blocked my account without evidence and I need to convince you guys im not a ********?
IT MY ****ING MONEY BUT I NEED TO PROVE IM HONEST?
I have send what i have.
You blocked my account without evidence and I need to convince you guys im not a ********?
IT MY ****ING MONEY BUT I NEED TO PROVE IM HONEST?
HK
Hendrik K's update27 Aug 2026, 19:53
Reviewer Update
What ****ing evidence do you want from me???
I have send what i have.
You blocked my account without evidence and I need to convince you guys im not a ********?
IT MY ****ING MONEY BUT I NEED TO PROVE IM HONEST?
I have send what i have.
You blocked my account without evidence and I need to convince you guys im not a ********?
IT MY ****ING MONEY BUT I NEED TO PROVE IM HONEST?
OM Bank's replyOfficial
27 Aug 2026, 19:59Our team is aware of the concerns you've raised and is actively looking into them. We will be in touch with you directly as soon as we have feedback to share. Thanks for your patience while this is being addressed.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's reply27 Aug 2026, 19:59
Official
Our team is aware of the concerns you've raised and is actively looking into them. We will be in touch with you directly as soon as we have feedback to share. Thanks for your patience while this is being addressed.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management