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Charl Schoeman director.ueo

1 reviews | Active since Jun 2022

17 Aug 2026, 17:39

pathetic service

Pathetic pathetic pathetic service cannot resolve my issue with my banking app I have been calling in for three weeks now due to the fact that I can't use my app every time the case is escalated but with no response even the branches are looking at they don't know I have been on the phone for at least 90 minutes a day but still nothing it is now costing me money and the so called back office is just not there management are always not available either on lunch or somewhere they can't be found. I need the app to be working by 18/08/2026.

0
Replies (25)
OM Bank
OM Bank's reply17 Aug 2026, 17:45
Official
Good day,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
CSd
Charl Schoeman director.ueo's update17 Aug 2026, 17:53
Reviewer Update
You better as this matter needs to be resolved by 18/08/2026 I don't want to speak to a person who will not be able to fix it tomorrow the amount of airtime and time is costing me money due to the incapable people working with complaints and don't have a clue what they do and you call yourself a Bank call me i am only available for calls after 15h30 I will definitely not advise anyone to Bank with OM Bank solve my matter tomorrow 18/08/2026 after you have clearly sorted it out with the correct people and don't expect a very calm person so call me after 15h30 on 18/08/2026
OM Bank
OM Bank's reply17 Aug 2026, 18:06
Official
Good day Charl S,

We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.

Regards
OM Bank Complaints Management
CSd
Charl Schoeman director.ueo's update17 Aug 2026, 18:12
Reviewer Update
I don't need a e mail I want someone to resolve it immediately not a e mail so get them to CALL me after 15h30 by 18/08/2026 and not a CALL Centre agent a MANAGER who can resolve and fix and compensate for my inconvenience stop saying it is attended to i WANT it to be Resolved by 18/08/2026 or else the National Papers so are you going to do what I ask?????????
OM Bank
OM Bank's reply17 Aug 2026, 18:39
Official
We can assure you that one of our consultants will reach out to you to assist you further.

Regards
OM Bank Complaints Management
CSd
Charl Schoeman director.ueo's update17 Aug 2026, 18:44
Reviewer Update
Once again a Consultant no no no no Management level when and what time
OM Bank
OM Bank's reply17 Aug 2026, 18:48
Official
Our team will be in touch to assist further.

Regards
OM Bank Complaints Management
CSd
Charl Schoeman director.ueo's update17 Aug 2026, 18:49
Reviewer Update
Remember the time and date
OM Bank
OM Bank's reply17 Aug 2026, 18:50
Official
Our team has been made aware of your request, and they will be in touch to assist further.

Regards
OM Bank Complaints Management
CSd
Charl Schoeman director.ueo's update18 Aug 2026, 15:50
Reviewer Update
You think you are going to get me quite with a pathetic e mail stating you have referred it and awaiting feedback from that so called back office, where is that back office on the train station??????????!!¡!?????? I want a call today 18/08/2026 your time is running out and the resolvement of this case I don't care if that person works overtime but it will be sorted today the call and not a pathetic excuse via e mail
OM Bank
OM Bank's reply18 Aug 2026, 15:59
Official
Good day

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
CSd
Charl Schoeman director.ueo's update18 Aug 2026, 16:02
Reviewer Update
I don't care if they are aware of it pathetic I want a call and answer and solvement TODAY 18/08/2026 STOP MAKING EXCUSES and act
CSd
Charl Schoeman director.ueo's update18 Aug 2026, 16:18
Reviewer Update
I AM WAITING!!!!!!!!!!!!!!!!!!!!!!!!;!
OM Bank
OM Bank's reply18 Aug 2026, 16:51
Official
Good day Charl S,

We can assure you that one of our consultants will reach out to you to assist you further.

Regards
OM Bank Complaints Management
CSd
Charl Schoeman director.ueo's update18 Aug 2026, 16:57
Reviewer Update
What did you reply just ANOTHER EXCUSE??????

I want action not a email not excuse and I want it NOW so ACT call me and SOLVE IT NOW
OM Bank
OM Bank's reply18 Aug 2026, 17:01
Official
Good day Charl S,

Thank you for reaching out. Your query has been noted, and one of our consultants will contact you directly to provide further assistance.

Regards
OM Bank Complaints Management
CSd
Charl Schoeman director.ueo's update18 Aug 2026, 17:04
Reviewer Update
Get them on the phone now or my other post will put you in such a bad light so get on it no Consultant Management
OM Bank
OM Bank's reply18 Aug 2026, 17:09
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
OM Bank Complaints Management
CSd
Charl Schoeman director.ueo's update18 Aug 2026, 17:11
Reviewer Update
Now I am going to make a Case at the OMBUDSMAN as you are costing me money so ACT Now!!!!!!!!!!!!!
OM Bank
OM Bank's reply19 Aug 2026, 12:41
Official
Good day Charl S,

We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.

Regards
OM Bank Complaints Management
CSd
Charl Schoeman director.ueo's update19 Aug 2026, 17:42
Reviewer Update
Another day of empty promises looks like you are not taking me seriously
OM Bank
OM Bank's reply19 Aug 2026, 18:03
Official
Good day,

We are sorry for the delay. We are following up on this for you.

Regards
OM Bank Complaints Management
CSd
Charl Schoeman director.ueo's update19 Aug 2026, 18:11
Reviewer Update
Not good enough Follow up follow up not good enough!!!!!!!!!!!!
OM Bank
OM Bank's reply19 Aug 2026, 18:20
Official
We fully understand your frustration. Our team will be in touch as soon as further feedback becomes available.


Regards
OM Bank Complaints Management
CSd
Charl Schoeman director.ueo's update19 Aug 2026, 18:45
Reviewer Update
What team??????! The railway workers????????
You are seriously not taking me seriously!!!!!!!
***** *******ion are clearly there not only talking about incapable staff!!!!!!!! That is why you hide your Complaint Line Telephone Nr!!!!!!

Get your act in order maybe to get result i have to pay Mutual Park a visit Tomorrow so resolve NOW before I do it!!!!!!!!!!