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Wouter
1 reviews | Active since Oct 2023
18 Aug 2026, 13:33
Old Mutual let's you pay - for their problems
On 03 August, Old Mutual caused me to make an Double payment to Bonitas Medical aid, Old Mutual’s system is forever having issues and on the App it showed the payment was not made. Eventhough it was their system, they were totally *********** and Condescending, and told me to ask Bonitas Medical Fund for a Refund. Today is the 18th of the month and im still battling to get a refund, every day the same request for the same documents. I knew from the start that it was going to be a disaster, with the severe chaos and deterioration that is now Bonitas. I don't know who's more pathetic- Old Mutual or Bonitas
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Replies (3)
OM Bank's replyOfficial
18 Aug 2026, 13:43Good day Wouter, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
OM Bank's reply18 Aug 2026, 13:43
Official
Good day Wouter, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
OM Bank Complaints Management
Kind regards
OM Bank Complaints Management
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Wouter's updateReviewer Update
18 Aug 2026, 13:54Your answers on here is just for the public, you did not lift a finger to help me on 03 August, now you want to investigate , and then you send me an e mail telling me to ask for refund
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Wouter's update18 Aug 2026, 13:54
Reviewer Update
Your answers on here is just for the public, you did not lift a finger to help me on 03 August, now you want to investigate , and then you send me an e mail telling me to ask for refund
OM Bank's replyOfficial
18 Aug 2026, 14:50We note your comments. Please be advised that this matter is being attended to and feedback will be provided via email.
Regards
OM Bank Complaints Management
Regards
OM Bank Complaints Management
OM Bank's reply18 Aug 2026, 14:50
Official
We note your comments. Please be advised that this matter is being attended to and feedback will be provided via email.
Regards
OM Bank Complaints Management
Regards
OM Bank Complaints Management