DS
Denise S
1 reviews | Active since Nov 2024
18 Aug 2026, 10:03
NO CLIENT SERVICE!
Absolutely no communication or response from your so called ***** or Complaints email addresses (seeing that you don't have telephone nrs so that o can actually speak to a person)
I've been calling and emailing the help line since 4 August, and every time the agent on the chat or phone line only says "the back office" can help. But who is in the back office?!
Seemingly since you've taken over from Bidvest to run your own banking platform, things just went downhill.
PLEASE ANSWER MY EMAILS!!!!
Helpful (0)
Replies (3)0
Replies (3)
OM Bank's replyOfficial
18 Aug 2026, 10:24Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
OM Bank Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
OM Bank Complaints Management
OM Bank's reply18 Aug 2026, 10:24
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
OM Bank Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
OM Bank Complaints Management
DS
Denise S's updateReviewer Update
18 Aug 2026, 10:27Thank you, I will wait for your call/email.
DS
Denise S's update18 Aug 2026, 10:27
Reviewer Update
Thank you, I will wait for your call/email.
OM Bank's replyOfficial
18 Aug 2026, 10:32We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
OM Bank's reply18 Aug 2026, 10:32
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management