Failing to unblock account it's been 4 working days now

Hello this is Mr Mulaudzi of ID *** I would like to do a follow up on this case number ***7

I am so worried since you blocked my account and kept quiet you didn't even send SMS or email so that was unprofessional because I ended up sending money into that account without knowing that it was blocked so please help me out

It seems like you're not taking my case serious since last week Thursday you haven't get back to me on how to proceed with this matter I have to be the one following up everyday being told to wait please try at least to work with us professionally we chose your bank because we do trust you guys so if you don't work with us nicely how can we recommend others to join your bank