Blocked account

Very disappointed with Old Mutual's lack of communication

My Old Mutual account has been blocked since May. I provided the requested documents and explanations, but despite several follow-ups, I have received little to no response.

A further R500 was mistakenly sent to the blocked account by my friend, and I have been trying to get this money reversed or returned to the sender. This has also not been resolved.

I understand that verification processes can take time, but the lack of communication and updates has been extremely frustrating. I am simply asking Old Mutual to respond and resolve this matter.