Blocked account

Dear Old Mutual Back Office Team, I am writing to formally escalate my complaint regarding an unresolved issue with my account. I have previously contacted Old Mutual and provided the information and supporting documentation requested from me. Despite my efforts to resolve the matter, I have not received a satisfactory response or a clear update regarding the progress of my case. I am concerned about the lack of communication and the amount of time this matter has remained unresolved. I have made every reasonable effort to cooperate and provide the necessary information, and I now require the matter to be properly investigated by the Back Office. I kindly request that you review my case in full, confirm the current status, and provide me with a clear written response explaining what is causing the delay and what steps will be taken to resolve the matter. Please also provide me with a formal complaint/reference number so that I can track the matter going forward. I would appreciate urgent attention to this complaint and a written response within a reasonable