JH
Jan H
1 reviews | Active since Oct 2010
29 Jun 2023, 01:21
The place where time stands still
Ordered take-away in person, told it will take 10 minutes. After 10 minutes ask every 5 minutes, ‘we’ll look’. Nobody ever comes back, including the manager we asked for. Completely incomprehensible answers totally don’t care attitude. 10 minutes became 40.
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Old Town Italy's replyOfficial
30 Jun 2023, 08:54Ciao Jan,
Your feedback is very much appreciated. We are extremely disappointed to hear about the level of service you experienced.
We request that you kindly leave us your details via https://otibrand.goreview.co.za/goreview-crm?revid=4XTaZ3nO so we could address all your concerns raised. We would like to improve our future service to ensure each and every customer leaves Old Town Italy with the service they deserve.
We look forward to hearing from you.
Sincerely,
Old Town Italy
Old Town Italy's reply30 Jun 2023, 08:54
Official
Ciao Jan,
Your feedback is very much appreciated. We are extremely disappointed to hear about the level of service you experienced.
We request that you kindly leave us your details via https://otibrand.goreview.co.za/goreview-crm?revid=4XTaZ3nO so we could address all your concerns raised. We would like to improve our future service to ensure each and every customer leaves Old Town Italy with the service they deserve.
We look forward to hearing from you.
Sincerely,
Old Town Italy