KN
Kimeshan N
1 reviews | Active since Dec 2022
31 Dec 2022, 16:38
Old Town Italy no better than Mimmos
I’ve been a loyal customer of Old Town Italy for 7 years ever since the first store opened back in 2015 however after visiting the original store on Umhlanga today I can safely say I will never be back. Clearly the new owner is trying to bring in a Mimmos vibe to the place. Half the items are missing off the menu the quality of the ingredients from “homemade pasta” to the **** Parmesan is utterly disappointing. Rebrand this store a Mimmos because clearly that’s what it is!
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Replies (3)
Old Town Italy's replyOfficial
09 Jan 2023, 12:50Hello Kimeshan N,
We are concerned to see that your experience was not a good one during your last visit.
Please could you kindly take a moment to send us your feedback via https://otibrand.goreview.co.za/goreview-crm?revid=KpKjUO so that we may get in touch with you directly to address your concerns.
We look forward to hearing back from you.
Sincerely,
Old Town Italy
Old Town Italy's reply09 Jan 2023, 12:50
Official
Hello Kimeshan N,
We are concerned to see that your experience was not a good one during your last visit.
Please could you kindly take a moment to send us your feedback via https://otibrand.goreview.co.za/goreview-crm?revid=KpKjUO so that we may get in touch with you directly to address your concerns.
We look forward to hearing back from you.
Sincerely,
Old Town Italy
Old Town Italy's replyOfficial
13 Jan 2023, 14:48Hello Kimeshan N,
We are concerned to see that your experience was not a good one during your last visit.
Please could you kindly take a moment to send us your feedback via https://otibrand.goreview.co.za/goreview-crm?revid=KpKjUO so that we may get in touch with you directly to address your concerns.
We look forward to hearing back from you.
Sincerely,
Old Town Italy
Old Town Italy's reply13 Jan 2023, 14:48
Official
Hello Kimeshan N,
We are concerned to see that your experience was not a good one during your last visit.
Please could you kindly take a moment to send us your feedback via https://otibrand.goreview.co.za/goreview-crm?revid=KpKjUO so that we may get in touch with you directly to address your concerns.
We look forward to hearing back from you.
Sincerely,
Old Town Italy
Old Town Italy's replyOfficial
10 Feb 2023, 13:51Dear Kimeshan N,
Thank you for bringing this to our attention. We're concerned to see that your experience was not a good one during your last visit.
We would appreciate an opportunity to get in touch with you so that we may address your concerns. Kindly follow the link https://otibrand.goreview.co.za/goreview-crm?revid=KpKjUO so that we can rectify this.
Hopefully, we can turn this around for you.
Sincerely,
Old Town Italy
Old Town Italy's reply10 Feb 2023, 13:51
Official
Dear Kimeshan N,
Thank you for bringing this to our attention. We're concerned to see that your experience was not a good one during your last visit.
We would appreciate an opportunity to get in touch with you so that we may address your concerns. Kindly follow the link https://otibrand.goreview.co.za/goreview-crm?revid=KpKjUO so that we can rectify this.
Hopefully, we can turn this around for you.
Sincerely,
Old Town Italy