BA
Betty A
1 reviews | Active since Mar 2020
03 May 2022, 08:26
Disappointed
My mother and I joined Old Town Italy in Village square for dinner and not only dit it not live up to the hype that was created but my pizza base was still raw and the pasta was cold. The staff had no problem to go on a smoke brake during service. When the manager was called upon the waiter had to fetch him form his smoking session. This is errors that can be corrected.
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Replies (2)
Old Town Italy's replyOfficial
05 May 2022, 13:54Hello Betty A,
Thank you for taking the time to give us your feedback of your visit to Old Town Italy. We apologise for the level of food and service you received on your most recent visit.
Please could you kindly take a moment to send us your feedback via https://otibrand.goreview.co.za/goreview-crm?revid=U2cmqA so that we may get in touch with you directly to address your concerns?
We hope to hear from you soon.
Kind regards,
The Old Town Italy Team
Old Town Italy's reply05 May 2022, 13:54
Official
Hello Betty A,
Thank you for taking the time to give us your feedback of your visit to Old Town Italy. We apologise for the level of food and service you received on your most recent visit.
Please could you kindly take a moment to send us your feedback via https://otibrand.goreview.co.za/goreview-crm?revid=U2cmqA so that we may get in touch with you directly to address your concerns?
We hope to hear from you soon.
Kind regards,
The Old Town Italy Team
Old Town Italy's replyOfficial
07 Jun 2022, 14:47Dear there Betty A,
Thank you for taking the time to review Old Town Italy. Your feedback is very much appreciated. We are disappointed that your food and service were not consistent with the high standard we pride ourselves on.
Please could you kindly take a moment to send us your feedback via https://otibrand.goreview.co.za/goreview-crm?revid=U2cmqA so that we may get in touch with you directly to address your concerns?
We hope to hear from you soon.
Kind regards,
Old Town Italy Team
Old Town Italy's reply07 Jun 2022, 14:47
Official
Dear there Betty A,
Thank you for taking the time to review Old Town Italy. Your feedback is very much appreciated. We are disappointed that your food and service were not consistent with the high standard we pride ourselves on.
Please could you kindly take a moment to send us your feedback via https://otibrand.goreview.co.za/goreview-crm?revid=U2cmqA so that we may get in touch with you directly to address your concerns?
We hope to hear from you soon.
Kind regards,
Old Town Italy Team