NPS Score
-100
Recommended: Unlikely
Jan '26 - Sep '26
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Recent reviews (2)
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Share Your Experience1 reviews | Active since Mar 2026
Management are useless
Firstly I love Italian style pastas so I decided to visit old town Italy on 18/03/2026 with my girlfriend and after ordering and recieving my meal I was shocked it was saltless and bland so we decided we are gonna pay our bill and leave. Our waiter knew something was wrong as we hadn't touched our meals so we explained and he decided to call the manager. Now this part amazed me as I am a manager myself but this manager had no way of actually dealing with a customer to make them feel comfortable after giving them meals that have no taste at all. My review is simply so people know that management here simply cannot do anything for you if your meal isn't right. I praise the waiter for actually noticing but here is no need to call management as they cannot help the customers. Even the portion size is terrible
1 reviews | Active since Mar 2026
Management are useless
Firstly I love Italian style pastas so I decided to visit old town Italy on 18/03/2026 with my girlfriend and after ordering and recieving my meal I was shocked it was saltless and bland so we decided we are gonna pay our bill and leave. Our waiter knew something was wrong as we hadn't touched our meals so we explained and he decided to call the manager. Now this part amazed me as I am a manager myself but this manager had no way of actually dealing with a customer to make them feel comfortable after giving them meals that have no taste at all. My review is simply so people know that management here simply cannot do anything for you if your meal isn't right. I praise the waiter for actually noticing but here is no need to call management as they cannot help the customers. Even the portion size is terrible
1 reviews | Active since Sept 2011
Slow poor service and very small serving portion
On New Year's day 2026 at about 7pm, I ordered a spaghetti and pepperoni dish at R120, slow poor service and very small serving portion left me very disappointed. The spaghetti portion was hardly a serving s**** full, at that price the bowl should have at least been filled. When I finished eating I waited 15 minutes after I called for the bill, and 15 minutes after I got it I had to leave my table to get the manager to process the payment. Overall, this was NOT value for money and the poor service just made it a bad experience. People at the table nearby also had major issues with their order being delivered in drips and drabs, some people had already finished their meal when others got their food.
1 reviews | Active since Sept 2011
Slow poor service and very small serving portion
On New Year's day 2026 at about 7pm, I ordered a spaghetti and pepperoni dish at R120, slow poor service and very small serving portion left me very disappointed. The spaghetti portion was hardly a serving s**** full, at that price the bowl should have at least been filled. When I finished eating I waited 15 minutes after I called for the bill, and 15 minutes after I got it I had to leave my table to get the manager to process the payment. Overall, this was NOT value for money and the poor service just made it a bad experience. People at the table nearby also had major issues with their order being delivered in drips and drabs, some people had already finished their meal when others got their food.