Worst service I have ever received in my life.

If I could give this store a zero or minus I would. I bought a Hisense fridge from OK furniture Mafikeng around October/November 2022. About 3 weeks back less than 6 month I had brought the fridge I found out that it wasn't freezing anymore. I went to the store on Friday the 24th of March 2023 to report the fridge not working. They required the serial number of the fridge which I did not have at the time but the lady who was helping me said I could send it to her whatsapp, of which I did on Saturday the 25th of March 2023. I asked the lady of the progress concerning my fridge and she said they couldn't get the work number that weekend because their system had crashed or something like that. During the week I kept on asking for the progress until the lady said they are waiting for my work number. I realized that the wait was too long so I decided to go to the store again on Friday the 31st of March 2023. When I got there the lady was not there so there was another gentleman who helped me. When the gentleman checked he informed me that there was nothing about my case on the system. Which mean the lady was lying to me all along. The man then proceeded to do everything and request a work number for me. The next day on the 1st of April 2023 I called the store to ask of the progress and the gentleman said that they have received the work number and they have informed the Hisense technician for the area (His name: Malik Sarfaraz) via whatsapp and said that I should wait for the technicians call because they couldn't reach him on call and were not sure if he was around the area. On Monday the 3rd of March 2023 I called the store to find out if they have reached the technician and when he will be coming to check my fridge. They said that they have reach him and the technician scheduled to come that Monday I should wait for his call. As it was getting late I called again to ask where the technician was because he had not called me, they said they will try to reach him. On Tuesday the 4th of March 2023 I decided to go to the store to find out what was going on. They told me that the technician said he couldn't come because he had arrived late on Monday in the area, but said that he will be coming to check my fridge that Tuesday after going to Lichtenburg. They gave me his phone number and asked him to call him in the afternoon around 3pm if he has not yet come. 3pm came and the technician still had not called so I called him (Malik Sarfaraz) when he answered I asked him when he will be coming to check my fridge because he was supposes to come on Monday. He said that he was surprised that I called because he completed all the job in Mafikeng on Monday. I told him that I have been waiting for him and the store couldn't reach him. He said the store is lying and that he will get back to me. I immediately called the store to inform them that their technician said he completed all the jobs in Mafikeng the previous day and they were surprised and said they will try to reach him. After a while I called back the store and they told me that the technician was not answering his calls. I then called the technician back and told him that the store said that he (Malik Sarfaraz) said that he will come to check my fridge when he comes back from Lichterburg that Tuesday. He said the store is lying he told them that he will check my fridge during the week. I then asked him how come he said that he had completed all the job the previous day and surprised that I called yet suddenly he is now saying that he told the store he will come during the week. He then proceeded to tell me that there's nothing he can say to me and if I have a problem I should go to the store, and even had the guts to hang up on me. Malik Sarfaraz is the **** here and the reason why my fridge is still not working. I called the customer careline on *** at 16:00pm on Tuesday the 4th of April and the lady who I talked to said she will follow up. Guess what, she has not gotten back to me. I've been calling the line and they are not even answering. What is supposed to happen to my fridge now that I paid cash for and did not buy on credit. When you're buying they're so quick yet when you have a complain they treat you like trash. If this is how OK furniture treats their customers the they should be shut down. Never am I buying from them again and will forever discourage everyone from buying from them.