Worst service ever ????...

On Suterday the 18th of August I bought a TV and Plusma stand at OK furniture Wynburg Cape Town cash.

Because they were already closing I couldn't get my stuff immidiately. The guy who assisted me told me that they can't deliver to Khayelitsha because of gansterism but will call Makhaza branch and have them deliver to me and that can only happen Monday, that I understood and I paid delivery fee.

Monday I call Wynberg furniture to follow up because no one had came back to me then the guy who assisted me told me he will contact Makhaza OK and come back to me.

He came back to me and told me that Makhaza OK dont have the stand in stock can only deliver Tuesday. Yesterday I got my goods delivered but only my granny was at home no one else.

The guy plugged in the TV and it was blue and immidiately switched it off and said to my granny "can you see its on". Then they left. After the delivery man left at home they connected the Dstv to watch but they noticed that the TV had an ink running down. As they were watchinh it became worse that they had to switch it off.

When I got home they showed me and I immidiately called the delivery OK guy and informed him about whats happening. He said he didnt see it because he didnt connect the TV to dstv and see pictures he will then come tomorrow to see.

This morning I called the OK delivery guy to inform him that I have to be at work but my mother will be at home, that guy told me that I should call Makhaza Ok Supervisor Bulelani he will explain the warranty procedure to me. I told him I don't want any explaination as the fault is not on my side I want an exchange for a new TV.

I then called Bulelani in OK Makhaza ,he told me that the TV was fine at the store I need to understand their procedure.

The delivery came at my home but I wasn't there he said to my mother we shouldn't report this it will be fixed. This is not the first time this is happening but there's nothing he can do for now we must talk to Bulelani OK Makhaza supervisor.

I went to OK Wynberg where I bought the TV the manager told me they need to follow the procedure they already called her in Makhaza but the manager is not there today will come back to me tomorrow.

They all trying to shift the blame on us. All I want is an exchange or my money ?