worst customer service recieved..Ok furniture sitting with my money

I made a online layby in feb of 2024 because I could not get to the store...I immediately made a deposit payment of R100 and it went through, I received the lay bye confirmation email...days went by I called for the banking details to make additional payments, I was sent a email with banking details. I then made another payment of R300..weeks later I have been calling and told my payment has not been received or to call another number which I go but no one is ever able to assist...I called the town center branch and was told by the lady who answered(didn't get her name) that my payment is showing ) by this time I was fed up and asked for the lay bye to be canceled, she said I came to come to the store and do the cancelation..in went to the store the sat only to be told my money still isn't showing, the store manager at the town Centre branch took my pop and said she will escalate to this day nothing and asked why did i do a online layby e and not go to the store.,each time I call I'm promises a call back but nothing. Eventually I got hold of the manager Aneesa at town center she said I need to complete a form which she sent via email on 08/04/2024 but it was a shared doc I could not edit..I have since been calling to get assistance but again no feedback .this is the worst experience i have ever had ,,,I feel ok furniture I sitting with my money and I want it refunded with interest...its now been 3 months