Worst Customer Service Ever!

I lay byed a bed and a fridge from OK in Makhaza Khayelitsha. I was helped by a guy called Phila who works there, okay cool I paid for my items in full last Sunday. Not Phila telling me both the items I've paid for aren't available. I decide to be finicky, he shows me alternatives fine I'm okay with them. And in actual fact they don't even have the fridge that he showed me as an alternative..... telling me his not sure when it will be in stock, but sometime this month, great customer experience. You can't even tell me when an item I paid for will be in stock. I advise him to deliver Wednesday, because I knew I'll be off on that day. On Tuesday OK bombarded me with phone calls, they called me 8 times. And this is after I made it clear to Phila I will only be available on Wednesday, and I've advised him before, that I work and can't have my phone on me during working hours! Cool Wednesday comes, I don't hear from them, around 12 I rung them to find out what time my delivery will be, as I called back on Tuesday after I saw their 8 missed calls to advise them they can deliver tomorrow cz I'll be available. A lady picks up I give her my details and ask when my items will be delivered, does she not ask me if I've paid for delivery???? The f***? Why would I be calling to ask when my items will be delivered if I didn't pay for delivery? I mean common sense..... and I mean she could've checked to see if I've paid or not when I gave her my details.... but hey I guess it's my jo as the customer to inform her of details she should have. Around 16:00 I still haven't heard from them. I decided to go to the store as it's a walking distance from my house. I get there I ask when my items will be delivered, the lady at the door tells me she can't say, they waiting for the drivers. My sister and I walk out go to shoprite as we walking back they closing the store, my sister approached the guy closing the door to ask when the bed will be delivered, he tells us today that's why he's leaving it outside the store. That time I paid R250 for delivery and still haven't had anything delivered! The most appauling customer service I've ever had in my entire life. I'm disgusted..... was really looking forward to getting a stove and a microwave from them, but not after this!!!!!!!!!!!! I used to work for House and Home, which is under the Shoprite group which OK furniture falls under, and I've never seen this kind of customer service at House and Home!