Worst after sales service ever

We had bought a lounge suite set from Eersterivier Ok furniture branch. The consultant who assisted us was Liam. This was November 2020. In February 2021 the single seater couch in the set broke. We immediately contacted OK furniture Eersterivier and spoke to Stacy who promised as that as soon as we send the photos proving the damage to the planks in the couch they would sort out the claim. Since then we have had nothing but excuses whenever we follow up on the status of the claim. The latest is that then claim has to started afresh as the system has wiped our claim. We have been loyal customers for may years and to be treated like thisis utterly unacceptable. We pay on time but the after sale service should something go wrong absolutely lacks any hint of professionalism. It seems that this is a delaying tactic aimed at having the warranty expire so that OK eersterivier can say we are sorry but it is no longer our problem