Worse Service Ever

Good day Trust you are well Today I'm complaining about the Oudtshoorn Branch there service is very extremely bad I bought a bed in May month logged an complain more or less in July the lady who assisted said the people from the bed will make contact with which they did. On August the 30th the lady who works at Edblo said that she did send an email yo the Oudtshoorn branch on the 22nd of August to state that the bed can be exchange by my reponsed I was shocked that not even the branch manager nor who ever works with the complaints did not came back to me regarding the exchange When I went to the store by suprise I heard that OK does not contact the customer regarding the exchange but only when the bed is in store. Okey I was shocked and told the lady im confuse so all the time I had to call and came in to find out things I was not impressed as I also work in retail. I left it there as the lady said they will contact me once again when the bed is in store as I left it there and went on her word. By suprise I decided lets go back to the store on Monday the 8th Sept whereby I learned that the bed was recieved on Friday the 5th and at that point I was like on Friday you recieved the bed Monday you guys were suppose to call which you did not the lady had so many excuses I thought to myself this is the worse service ever! When the lady said they were supose to call which they did not I asked her, if I did not came in again today when were you supose to call??? And what I hate was that the front lady had to answer all my questions while the manager or whoever was incharge if I am not mistaken is an white lady with blond hair, she never came out and could have explained this on her own The management at this store is bad according to your store policy you would call but never called customers must do there jobs Worse service ever