What managerial s****s are those?

<p>I bought a bed last year November 2015. A lady called me in January 2016 asking if i am still happy with the product, i said no the bed is starting to gime a problem. She said she will give me a call back which she never did. June i had to go to the store and ask how far are they with my complain, a lady said it will take 21 days for my complain to be resolved. July i went back to the store she said the REP has approved for the metras not the bed and i had told her that i want the whole bed to be replaced as it will give me the same problem. She called me saying that the REP has approved for the whole bed he just need to send the papers at the store, as he said he approved for the RESTONIC bed because is from the same company(i wanted the EDBLO) i understood that and that restonic was on special(R4400) and she said the REP said i will only buy it by R4199. She then send another request to the REP. When i call she kept on saying TOMORROW. Then. i went to the store she called the REGIONAL Manager( Jaco Botha) Thats when he said he cant help me the same day but he will on his own time. Jaco took his time, called me the following day late and said he wont give me a new bed but only the metras as the lady explained to me and he was taking the ladys worgs against mine. He said if i want a new bed i just need to go to that REP. I do not even know were the REP is situated. and he dropped the call. When i went to the store to collect the metras they said its out of stock. This bed i am using is a ****. I AM WAKING UP EVERY MORNING TIRED, STILL GOING TO WORK. I am always starting my day tired. Please help me.</p>