Very bad customer service and very toxic contract where I feel I am being bul**** as a customer.

First time buyer and new account where I was made to sign of on Insurance Policy without explaining what it entails and when I got home read on the contract found that the sales consultant had really betrayed me on so many levels but was at ease that the was a grace period of 60 days where I was given an opportunity to terminate the contract went back to the store asked for a manager explaining my experience and he said he would help also wrote a formal letter as indicated in the contract that is a measure I also had to do also wrote the letter and even emailed now things have turned that they have threatened either I pay the policy or bring back the merchandise and if I want to cancel the policy I have to provide an evidence that I do have a policy with another third party.